Jameelah Nance
Evanston
Summary
Dynamic professional with over 10 years in leadership roles focused on operational excellence and business objectives. Proven ability to drive revenue growth and enhance customer satisfaction through strategic initiatives and process improvements.
Overview
11
11
years of professional experience
Work History
Manager
TR Homes
Coon Rapids
01.2020 - Current
- As the Manager, I led a high-performing team to achieve operational excellence and exceed business objectives.
- I spearheaded strategic initiatives to drive revenue growth, improve customer satisfaction, and enhance overall profitability.
- Oversaw daily operations, including staff management, training, and performance evaluation, to ensure operational effectiveness.
- Developed and implemented processes to streamline workflows and optimize resource allocation while maintaining quality standards and regulatory compliance.
- Fostered culture of teamwork, accountability, and continuous improvement through effective communication and leadership.
- My proactive approach to problem-solving and decision-making contributed to a positive work environment and sustained business success.
Assistant Manager
Select Home Care, LLC
Minneapolis
06.2015 - 12.2018
- As an Assistant Manager, I played a pivotal role in supporting day-to-day operations, overseeing team performance, and ensuring seamless execution of organizational goals.
- Collaborated with senior management to develop and implement strategies that enhanced productivity and improved customer satisfaction.
- Trained and mentored staff while managing schedules and promptly resolving customer issues to ensure smooth operations.
- Contributed to budget planning and inventory management while ensuring compliance with company policies and procedures.
- Through my proactive approach and strong leadership, I helped foster a positive work environment and drove continuous improvement in operational efficiency.
Education
Some College (No Degree) - Nursing
Chamberlain University
500 W Monroe St Suite 28, Chicago, IL 6066106-2026
Skills
- Project management and process improvement
- Team leadership and development
- Business analysis and strategy
- Client relations and customer service
- Time management and prioritization
- Critical thinking and problem resolution
- Adaptability and change management
- Attention to detail and quality assurance
- Operations management and oversight
- Conflict resolution and negotiation
- Cross-functional teamwork and collaboration
- Sales techniques and customer engagement
- Clear verbal and written communication
- Resource allocation and financial management
- Vendor management and contract oversight
- Regulatory compliance and policy implementation
- Staff training and onboarding strategies
- Performance evaluations and feedback processes
- Documentation and reporting standards
Timeline
Manager
TR Homes
01.2020 - Current
Assistant Manager
Select Home Care, LLC
06.2015 - 12.2018
Some College (No Degree) - Nursing
Chamberlain University