Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameelah Rasheed

Avondale,AZ

Summary

Experienced and detail-oriented Senior Loan Servicing & HELOC Specialist with over 7 years of success in managing diverse loan portfolios, including but not limited to home equity products, special products, and mortgage insurance. Adept at ensuring full compliance with federal and investor regulations while delivering exceptional client service. Proven team leader with excellent interpersonal and communication skills, known for driving process improvements, mentoring staff, and supporting seamless mortgage loan origination and servicing operations.

Overview

11
11
years of professional experience

Work History

Senior Loan Servicing & HELOC Specialist

Cenlar FSB
07.2018 - Current
  • Established and currently manage all core functions of the Loan Servicing Department, including onboarding, escrow administration, payment processing, payoffs, lien releases, and account maintenance.
  • Oversee servicing of loans and leases, ensuring compliance with investor, client, and regulatory guidelines.
  • Serve as a primary point of contact for internal and external clients regarding HELOC and Special Products inquiries and escalations..
  • Lead and supervise a high-performing team; coach staff on servicing procedures and performance goals to drive accuracy and efficiency.
  • Review and analyze reporting from mortgage servicing and mainframe systems to identify discrepancies and ensure data integrity.
  • Developed new reporting tools that improved team efficiency and optimized use of time and departmental resources; implemented team goals to enhance productivity.
  • Evaluate and process HELOC and Special Products maintenance requests in accordance with investor and client-specific policies

Consumer Financial Team Lead

CenturyLink
08.2014 - 05.2018
  • Managed and executed creditor and debtor processes, including debt recovery, in full compliance with internal controls and financial regulations.
  • Collaborated with external agencies, legal teams, and professional service providers on daily financial operations and account matters.
  • Assisted in the preparation, forecasting, and ongoing monitoring of revenue projections to support financial planning.
  • Prepared monthly and quarterly management accounts, delivering insights to leadership for informed decision-making.
  • Led a team in overseeing daily account operations, ensuring accuracy, timeliness, and adherence to financial protocols.
  • Analyzed financial data to identify trends, risks, and opportunities, and presented actionable recommendations for process and performance improvement.

Education

High School Diploma -

Gompers High School
San Diego, CA

Skills

  • Analytical thinking
  • Friendly, positive attitude
  • Multitasking Abilities
  • Root-cause analysis
  • Attention to detail
  • Excellent communication
  • Active listening
  • Proficient with Microsoft Office products

Timeline

Senior Loan Servicing & HELOC Specialist

Cenlar FSB
07.2018 - Current

Consumer Financial Team Lead

CenturyLink
08.2014 - 05.2018

High School Diploma -

Gompers High School

Similar Profiles

CREATE PROFILE