Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Work Preference
Timeline
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Jameica Owens

League City,TX

Summary

Knowledgeable Customer Experience Specialist with the proven ability to foster member engagement, enhance satisfaction, and surpass metrics. Successfully implemented initiatives that increased member retention and built strong community relationships. Demonstrated excellent communication and problem-solving skills to address member concerns and streamline processes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Member Engagement Specialist

Signify Health
01.2024 - 07.2025
  • Enhanced member satisfaction by addressing concerns promptly and providing personalized solutions.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

Delivery Coordinator

Uber Technologies Inc.
09.2021 - 01.2024
  • Maintained 97% positive customer scores in post-ticket exit surveys for excellent listening skills and high levels of customer service
  • Leveraged product knowledge and communication skills to deliver a first-contact resolution rate 10% above the company average
  • Handled customer-service including POS, sales, and inventory management
  • Evaluated all orders and ensured accuracy of all forms and informed management for all incomplete orders and verified all client information to deliver all products
  • Utilized problem-solving skills to address complex logistical challenges related to coordinating multiple deliveries simultaneously.

Customer Service Associate

Convergent Outsource Inc.
12.2018 - 09.2021
  • Reduced average time to resolution by 20% by quickly triaging incoming calls
  • Used Zendesk to resolve complex tickets, improving customer satisfaction for tech support.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

91F Small Arms/Towed Artillery Repairer

United States Army National Guard
12.2012 - 12.2018
  • Assisted in the planning and execution of field exercises, ensuring artillery repair capabilities were effectively integrated into wider mission strategies.
  • Pinpointed serviceability of artillery parts, exercised initiative to maintain productive progress and accepted responsibility for functionality results.
  • Maintained detailed records of repair work completed, facilitating accurate tracking of equipment status and inventory management.
  • Trained and assisted other soldiers in proper repair, maintenance procedures and capabilities of small arms.
  • Conducted regular inventory audits to track equipment status, enabling proactive planning for parts procurement and minimizing downtime due to lack of necessary components.

Education

Associate of Arts - Business Administration

College of The Mainland
Texas City, TX
05-2013

Bachelor of Science - Data Analytics

Western Governor's University
Salt Lake City, UT
05-2026

Skills

  • Claims management
  • Decision-making
  • Documentation and reporting
  • Customer relationship management (CRM)
  • POS system operation
  • Customer complaint resolution
  • Complex Problem-solving
  • Technical support
  • Call center operations
  • Member retention strategies
  • Multitasking
  • Attention to detail

Accomplishments

    Army Achievement Medal, Army Commendation Medal, Texas Adjutant General's Individual Award

Affiliations

  • Reserve Organization of America

Certification

Change Management Specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Timeline

Member Engagement Specialist

Signify Health
01.2024 - 07.2025

Delivery Coordinator

Uber Technologies Inc.
09.2021 - 01.2024

Customer Service Associate

Convergent Outsource Inc.
12.2018 - 09.2021

91F Small Arms/Towed Artillery Repairer

United States Army National Guard
12.2012 - 12.2018

Associate of Arts - Business Administration

College of The Mainland

Bachelor of Science - Data Analytics

Western Governor's University

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