Jameika Cannon
Dallas
Summary
An organized, detail-oriented self-starter, with the ability to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Authorized to work in the US for any employer
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
State Farm
Richardson, TX
02.2025 - Current
- Executed payment processing for insured accounts and provided in-depth assistance on policy details and coverage options.
- Managed contractor relationships to oversee payment reconciliation and ensure prompt issuance of payments for repair projects.
- Coordinated with agents' office to assist clients in navigating the claims process effectively.
- Analyzed insurance claims for precision and conformity with regulatory requirements and internal policies.
- Facilitated collaboration with adjusters to assess damage conditions and determine eligibility for insurance claims.
Customer Service Representative
loanDepot
Plano, TX
09.2023 - 01.2025
- Processes payments
- Handles inbound and outbound calls to assist customers
- Customer service representative
- Answers questions and assists with sending documents via fax, email and mail
- Educates customer on escrow, PITI payments and statements
Performing Loan Consultant
Shellpoint Mortgage Servicing- New Rez- Caliber Home Loans
Coppell, TX
05.2023 - 09.2023
- Inbound and outbound call center
- Active listening skills
- Remediates customer issues with mortgage
- Educates customer on escrow and payment information
- Create tasks to have accounts researched
Education
MBA - Business Administration
Strayer Univery
Greenville09.2023
BA - History/Pre-Law
Limestone College
Gaffney, SC05.2018
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Active listening
- Claims processing
Certification
- Driver's License
- All lines Adjuster January 2024 to December 2026
- Investigate, evaluate, and settle insurance claims.
- Determine whether the insurance policy covers the loss claimed.
- Decide the appropriate amount the insurance company should pay.
- Ensure that claims are not fraudulent.
- Contact claimants' doctors or employers to get additional information on questionable claims.
- MCSE
- CompTIA Security+
- DoD 8570
- ServSafe
- Food Handler Certification
Additional Information
- SKILLS PROFILE
- Attention to Detail
- Works well with others
- Accepts Responsibility
- Quick Learner
- Punctual and Reliable
- Able to Multitask well
- Exceptional Customer Service
Timeline
Insurance Claims Specialist
State Farm
02.2025 - Current
Customer Service Representative
loanDepot
09.2023 - 01.2025
Performing Loan Consultant
Shellpoint Mortgage Servicing- New Rez- Caliber Home Loans
05.2023 - 09.2023
MBA - Business Administration
Strayer Univery
BA - History/Pre-Law
Limestone College