Jameil Surratt
Forest City,NC
Summary
Dynamic Service Manager with a proven track record at Cintas, recognized for outstanding achievements and leadership. Expert in talent acquisition and operational execution, driving high-performance teams to exceed KPIs. Proficient in SAP and dedicated to continuous improvement, fostering a culture of safety and excellence in service delivery.
Overview
21
21
years of professional experience
Work History
Service Manager
Cintas
Hickory, USA
12.2017 - Current
- Outstanding Achievement Award FY'21 FY'22 FY'23
- President's Club FY'23
- Leadership - Create and communicate the vision and strategies to lead to a winning environment and long-term growth and success of the partners and the organization. Built a high performing team by ensuring that the team is focused, motivated, and inspired to achieve team goals and objectives.
- Talent Acquisition, Retention, and Management - Effectively attract and retain talented Service Supervisors, Service Sales Representatives, and other Service staff. While maintaining a fully staffed team of talented diverse partners that ensure customer satisfaction and business objectives are achieved.
- Performance Management and Development - Oversee and manage the performance expectations of all partners within the team. Develop and coach service partners to achieve high performance in all service related KPIs including growth, retention, customer service and profitability. Provide feedback and hold partners accountable.
- Customer Management - Execute all customer service-related requirements - route execution and efficiency, customer request management, AR, etc., while ensuring customer service expectations and quality standards are exceeded. Manage contract priorities and preparation for contract renewals. Works with SSRs and Key Account Managers to renew all contracts 18 months prior to expiration.
- Operational Execution - Identify and implement operational initiatives to improve service efficiency, execution, effectiveness, and profitability utilizing financial acumen and budget awareness.
- Safety and Risk Management - Create, promote, and sustain a culture of world class safety. Ensure service department operates in compliance with internal corporate audit requirements and policies. Respond to changes and take a flexible approach and come up with alternative methods to reach business objectives.
- Protect our House Award from FY'19 - FY'25
- Cintas Spirit Award FY'20
- Service Team of the Year FY'19
Service Supervisor
Cintas Corporation
Charlotte, USA
06.2015 - 12.2017
- Logistics Coordinator - employee schedule, supply orders, schedule new account installation and create/streamline routes to maximize efficiencies to reduce fleet cost.
- Maintaining excellent customer relationships, negotiating renewals of customer contracts, improving internal sales and maintaining efficient route structure.
- Implementing and maintaining compliance procedures for DOT fleet compliance.
- Spearhead the implementation and sustaining compliance with OSHA standards and regulations while emphasizing a culture of safety.
- Responsible for hiring, training, developing and evaluating Service Sales Representatives to assure our Customers receive the highest level of service and product quality in the most efficient manner.
- Develop and Grow customer relationships by executing goodwill visits to review service quality. Clarify, isolate and resolve any concerns or requests to enhance the rental program for each account.
- Review, enforce and/or negotiate service agreements depending on the unique situation of each customer.
- Improved Teams KPI's year over year.
- Assisted our location in winning an Outstanding Achievement Award FY' 17 finishing in top 10 of Cintas.
Stockroom/Production Supervisor
Cintas Corporation
Charlotte, USA
10.2014 - 05.2015
- Maintain Inventory control of all garments, bulk and linen items. Assisted Plant Manager with all hiring, training and development of partners within both departments.
- Implemented daily strategies to fulfill all order requests while reducing the overall material cost as it relates to sales and our weekly rental revenue.
- Streamlined the overall rental product line to maximize the daily pull percentages and reduce the overall material cost.
- Spearhead the implementation and sustaining compliance with OSHA standards and regulations while emphasizing a culture of safety.
Stockroom/Production Supervisor
Cintas Corporation
Statesville, USA
06.2008 - 09.2014
- Maintain inventory control of all garments, bulk and linen items. Oversee all hiring, training and development of partners within both departments.
- Spearhead the implementation and sustaining compliance with OSHA standards and regulations while emphasizing a culture of safety.
- Part of management team to lead major safety initiatives and receive our Carolina Star Safety status thru OSHA.
- Develop daily strategies to fulfill all order requests while reducing the overall material cost as it relates to sales and our weekly rental revenue.
- Finished in the top 3 out of 15 facilities in the mid south group each year.
- The leader in facility services throughout North America, Canada and China.
Service Training Coordinator
Sanis
Statesville, USA
01.2007 - 01.2008
- Maintain inventory control of all garments, bulk and linen items. Oversee all hiring, training and development of partners within both departments.
- Develop daily strategies to fulfill all order requests while reducing the overall material cost as it relates to sales and our weekly rental revenue.
- Finished in the top 3 out of 15 facilities in the mid south group each year.
Management Trainee
Sanis
Statesville, USA
01.2005 - 01.2007
- Trained in Production, Service, Sales and Office while developing projects to improve each department's cross training capabilities.
- Trained and assisted Sales Service Reps within the field with a focus on contract renewals, accounts payable and new product development.
- Eliminated overtime within the production department by re-organizing daily operations and productivity flow.
Education
Bachelor of Science - Sports Management
Lenoir-Rhyne University
Hickory, NC05.2003
Business Administration - Minor
Lenoir-Rhyne University
Hickory, NC05.2003
Skills
- Proficient in SAP and Microsoft Excel
- Talent acquisition
- Coaching and mentorship
- Operational execution
- Continuous improvement
- Process implementation
Additional Information
Lenoir Rhyne University Bears Club Committee Member since 2013., Catawba County Partnership for Children Executive Committee Board Member since 2022., One of the Five Founding Brothers of the Beta Beta Zeta Chapter of Phi Beta Sigma Fraternity, Inc. at Lenoir-Rhyne University in 2002., Member of Lenoir-Rhyne College Football Team 1999-2002 Currently 5th All Time Rushing / 2022 Hall of Fame Inductee.
Timeline
Service Manager
Cintas
12.2017 - Current
Service Supervisor
Cintas Corporation
06.2015 - 12.2017
Stockroom/Production Supervisor
Cintas Corporation
10.2014 - 05.2015
Stockroom/Production Supervisor
Cintas Corporation
06.2008 - 09.2014
Service Training Coordinator
Sanis
01.2007 - 01.2008
Management Trainee
Sanis
01.2005 - 01.2007
Bachelor of Science - Sports Management
Lenoir-Rhyne University
Business Administration - Minor
Lenoir-Rhyne University