Terry Benischek
Maquoketa,IA
Summary
TOP LEADER IN SALES, SERVICE & CULTURE IN THE LARGEST MARKET SHARE IN THE INDUSTRY IN IOWA Open travel as needed. Leader with profound talent for creating a culture everyone wants to be part of, and no one wants to leave. Track record of improving sales performance and customer experience, resulting in business and profit growth and increased customer retention. Highly skilled in hiring both tenured and new sales and service reps and providing the proper training and tools to drive top performance with sustained motivation and productivity.
Overview
33
33
years of professional experience
Work History
Service Manager
PATTERSON DENTAL
Grimes, USA
07.2018 - Current
- Company Overview: Lead a remote team of 25 sales and service professionals throughout a four-state region, providing best-in-class technology, equipment, and equipment repair, medical supplies, and over 150,000 items critical to the dental profession.
- Initiate and launch strategic sales and service plans to optimize team productivity, drive maximum growth, and profitability, while ensuring exceptional customer service and support.
- Calculate clear performance goals and metrics for revenue, P&L, customer service, and retention; generate reports to track targets and benchmarks, adjusting business and sales plans as marketing trends and conditions fluctuate.
- Facilitate monthly meetings to cover operational updates, sales tactics, and new manufacturers' products.
- Build and nurture a positive company culture through open and transparent communication, engagement, diversity, and cultural programs, setting clear expectations, and being a role model for respect and acceptance
- Develop operational policies and standard operating procedures (SOPs) to drive workflow efficiency and productivity and monitor and enforce government regulations to protect the organization and minimize risk
- Lead remote team of 25 sales and service professionals throughout a four-state region, providing best-in-class technology, equipment, and equipment repair, medical supplies, and over 150,000 items critical to the dental profession.
- Lead several new company pilot programs.
- Overcame issues of entitlement, skepticism of management, fear of change, and general dislike between sales, service, and technical teams through extensive teambuilding activities conducted consistently and repeatedly.
- Increased service revenue by $35K annually by developing a local rental program for equipment
- Increased customer retention through program development focused on delivering benefits to high-value customers
- Created a Priority Service Program to base service scheduling and response time on customer spend.
Branch/Operations Manager
G&K SERVICES
Davenport, IA
11.2001 - 07.2018
- Company Overview: Managed and coached 45 team members throughout a two-state region in a contracted business-to-business (B2B) sales and service industry.
- Consistently promoted to higher-level roles due to stellar performance
- Contributed to building a solid sales and service culture, striving to be the best in the industry
- Created clear expectations, set challenging yet attainable goals, and held teams accountable
- Lowered turnover by increasing motivation, engagement, and support in a fun, open, competitive culture
- Held weekly meeting with sales, and service.
- Increased team morale by recognizing birthdays and work anniversaries.
- Enhanced focus on productivity while adhering to strict safety standards
- Managed and coached 45 team members throughout a three-state region in a contracted business-to-business (B2B) sales and service industry.
- Won #1 GM of the year out of 130, based on revenue and profit improvement from the previous year.
- Increased profit and increased revenue by 25%
ManagerDistrict
Aramark Uniform Company
Moline, IL
05.1991 - 11.2001
- Consistntly Promoted to higher -level due to performance
- Provided leader, training and coaching for the sales and service team
- Conducted performance reviews on all assigned accounts to help expand the market share
- Provided coaching and traning for team members who not performing to company standards
- Supported the professional sales team by help close new account and ensuring flawless initial set up and installation
- Help create a possitive and safe work environment
Skills
- General & Multi-Site Management
- Sales Team Leadership & Development
- Performance Management
- Sales Planning & Goal Setting
- B2B - Business to Business Sales
- Recruiting, Hiring, & Training
- Revenue, Profit & Market Share Growth
- Sales Presentations
- Business Partnership Management
- P&L & Forecasting
- Customer Acquisition & Retention
- Relationship Building
- Policy & SOP Development
- Communication & Collaboration
- Microsoft 365 (Word, Excel, PPT, Outlook)
- Microsoft Teams
- SAP
- Workday
- Fiori
Websites
Training
- Executive Leadership
- Preventing Workplace Harassment
- Competition and Antitrust
- Complying with HIPAA
- Ensuring Data Privacy
- Radiation Safety / PPE
- Diversity & Inclusion / Unconscious/Conscious Bias
Timeline
Service Manager
PATTERSON DENTAL
07.2018 - Current
Branch/Operations Manager
G&K SERVICES
11.2001 - 07.2018
ManagerDistrict
Aramark Uniform Company
05.1991 - 11.2001