Ashley Gamble
Service Manager
Gastonia,NC
Summary
Reliable, dedicated Customer Service Representative with over nine years experience working in a team/individual environment to maintain customer satisfaction and meet service level metrics.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Service Manager
Mr. Nobody "Tire Pros" Tire & Auto Repair
06.2019 - Current
- Handle all inbound and outbound calls
- Handle all extended warranties & adjusters
- Handle all financing options & applications
- Offer services available and pricing
- Set up appointments and payment plans
- Receive and send emails daily
- Travel if needed
- Order & handle all inventory
- Go through DVI's from technicians & present estimate to customer in a timely manner
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Reservation Agent
Uhaul
03.2016 - 06.2019
- Receive inbound calls and set appointments
- Assist customers with truck, trailer, hitches and storage rentals
- Provide information for payments and installments
- Accountable for daily adherence and quality assurance
Collector
Atlantic Financial
03.2015 - 03.2016
- Responsible for collecting past due payments
- Data entry on several software applications
- Accurately update accounts and payment installments
- Adhere to all privacy laws
Education
HS Diploma -
South Point High School
06.2011
Skills
- Ability to multi-task, very organized and detail oriented
- Team-oriented and self-directed work
- Use Outlook, MS Office Word, Spreadsheet and general office equipment
- Hard working, dependable, positive attitude and quick learner
- Prioritize tasks for positive results and meet deadlines
- Customer service
- Critical thinking
- Reliable and responsible
- Trustworthy and honest
Timeline
Service Manager
Mr. Nobody "Tire Pros" Tire & Auto Repair
06.2019 - Current
Reservation Agent
Uhaul
03.2016 - 06.2019
Collector
Atlantic Financial
03.2015 - 03.2016
HS Diploma -
South Point High School
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