Simerdeep Brar

Drove customer satisfaction, retention, and revenue growth by developing and executing client service, sales, and renewal strategies across a diverse portfolio of accounts. Built trusted relationships with senior decision-makers, brokers, consultants, and channel partners by providing expert product knowledge, proactive communication, and timely issue resolution. Analyzed customer feedback and performance data to inform account planning, identify upsell opportunities, and implement continuous service improvements. Led cross-functional teams to resolve complex client issues efficiently and support seamless renewals, negotiations, and presentations. Collaborated internally and externally to develop account strategies aligned with customer goals while consistently meeting or exceeding sales targets and Key Performance Indicators (KPIs). Executed standard and non-standard health insurance sales and retention strategies, leveraging technology tools and best practices to support the sustained market growth and competitive position of Kaiser Permanente.

Had account oversight of AMN Healthcare's Managed Services Program of Kaiser Permanente, within the Travel Nursing division. Responsibilities included maintaining and building upon the existing relationships between Kaiser Permanente and AMN, collaborating with both internal and external partners to increase utilization, working closely with the Senior Director to identify key trends in revenue impacting factors and market trends, implementation of strategic initiatives, and reviewing contractual terms with partners. Served as a first point of escalation for Managers of Account Management, and a second point of escalation for Account Managers to cascade any concerns to the client. I also participated in quarterly business reviews and on a regular weekly cadence, provided data/reports to the client that communicated fill rate, order pipeline, and metrics. With the goals of increasing market share, revenue, and customer satisfaction, I developed strong relationships with key stakeholders of Kaiser Permanente as well.

Oversaw the Interim Executive Contractor (IEC) Program for 12 of AMN’s Strategic Accounts. Clients included Kaiser Permanente, Tenet Health, PeaceHealth, AltaMed, Mary Washington, Children’s Hospital Los Angeles, Stanford, Howard University, Lucile Packard, Nemours Children’s Hospital, Vidant Health, and LifeSpan. Responsibilities included active client communication, building the relationship between AMN and the client, supplier engagement, being proficient in multiple technology platforms, overseeing all Interim engagements throughout the entirety of the assignment, maintaining open needs, looking into candidate supply, screening candidates, as well as strategizing with the supplier and client on any challenges with staffing. Fill rate, market share, program revenue, and growth in relationships amongst the clients, suppliers, and associated vendors were all increased/strengthened and continuously focused on. I started as an Account Manager and was promoted to a Senior Account Manager in December 2021.

Responsible for ensuring that healthcare professionals were credentialed appropriately to meet the needs and standards of the facilities at which their future assignments would occur. Partnered with both internal and external partners to ensure AMN was able to deliver/staff compliant healthcare professionals to their respective facilities in a timely manner. Clients included Kaiser Permanente and HealthTrust. Background checks, medical requirements, certifications, licenses, and online learning/exams were all scheduled, screened, and verified. Internally, I led team huddles, kept track of team metrics, sent weekly goals/targets to team, and provided support to team members in escalations. I entered the company as a Credentialing Analyst, was promoted to the Credentialing Analyst Level II position in August 2018, and then promoted to a Senior Credentialing Analyst in March 2019.

Provided customer service to patient. Managed front desk operations, ensuring efficient patient check-in and appointment scheduling. Additional duties included maintaining accurate patient records using electronic health record systems, verifying insurance eligibility and benefits, as well as insurance claims for all patients.

Conducted basic research for different projects. Planned, organized, and managed multiple successful projects. Assisted in design, development, and implementation.

Provided customer service, assisted customers, performed duties of a cashier. Was then promoted to Assistant Manager, learned operations to open/close the store, oversaw all employees, handled shipments to/from store.

Conducted stem cell research. Collected and analyzed data from various types of group projects.

Provided customer services and performed duties of a cashier.

Assisted patients, filed paperwork and patient medical files, also performed all receptionist duties.

Provided customer service, handled shipments to/from store, performed duties of a cashier.