Cathy Montgomery
Howell,MI
Summary
Versatile professional with a strong background in business and transportation. Expertise in a wide range of situations, delivering exceptional service-oriented job performance.
Overview
33
33
years of professional experience
Work History
Service Manager
Beauchamp Water
Brighton, MI
06.2021 - 01.2024
- Developed and maintained relationships with customers, vendors, and suppliers
- Resolved customer complaints in a timely manner
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Hired and trained service department staff to drive performance
- Created employee work schedules to keep shifts properly staffed
- Addressed customer questions and concerns regarding products and services
Dispatcher
Hartland Consolidated Schools
Howell, MI
11.2012 - 06.2021
- Schedule open bus routes daily
- Report delays, accidents or other traffic and transportation situations
- Assist drivers with rerouting for various reasons
- Field phone calls from the public/parents regarding busing concerns, dissatisfaction with driver and/or student behavior, district boundaries, busing forms, lost child, etcetera
- Communicate with parents regarding student behavior, unsafe practices at the bus stop, required busing forms, etcetera
- Respond to radio transmissions from bus drivers, covering various circumstances
- Compose correspondence, memos, spreadsheets, and reports using Word, Excel, Google Docs, and Email
- Calculate timesheets for over 70 employees
- Order and maintain office supplies
- Maintain personal certification of CPR and First Aid
School Bus Driver
Hartland Consolidated Schools
Howell, MI
09.2008 - 11.2012
- Safely transported Hartland Consolidated Schools students to and from school as well as field/athletic trips
- Kept bus orderly with strong control over passenger behavior
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction
- Obeyed traffic laws and follow established traffic and transportation procedures
- Maintain personal certification of CPR and First Aid
Commercial Sales and Branch Manager
Metropolitan Title Company
Farmington Hills, MI
06.1993 - 08.1995
- Began with Metropolitan Title as a sales representative in their commercial real estate division, and was promoted to branch manager
- Served as President of Commercial Real Estate Women (C.R.E.W.), which is a premier professional organization dedicated to advancing the success of women in commercial real estate
- As sales representative I procured business from commerical clients in the Metro-Detroit region, and conducted commercial real estate closings
- As manager I oversaw staff, planned team-building sessions, assigned workload, fielded staff questions, conducted residential real estate closings
- Entertained brokers and builders to maintain or gain their business; this included golfing, taking them to professional athletic events, and dining
- Assisted sales force
Corporate Sales
Argonaut
Detroit, MI
06.1991 - 06.1993
- Responsible for disposition of residential real estate acquired from General Motors employees in an 8-state territory, with a multi-million dollar portfolio
- Hired and fired real estate agents, assessed marketing strategy, and negotiated contracts
- Fostered and facilitated relationships with real estate agencies to help them understand the needs of a large relocation company to increase productivity and reduce time on the market
Education
Stockbridge High School
Stockbridge, MIMichigan State University
East Lansing, MIMiddleton Real Estate Training
Troy, MIPupil Transportation
Michigan Department of Education
Skills
- Customer service oriented
- Strong "people skills"
- Organized
- Task-driven
- Workplace Safety
- Team player
- Multi-tasker
- Detail oriented
- Staff Supervision
- Brand Promotion
- Company culture and values
- Strong Work Ethic
- Schedule Management
Timeline
Service Manager
Beauchamp Water
06.2021 - 01.2024
Dispatcher
Hartland Consolidated Schools
11.2012 - 06.2021
School Bus Driver
Hartland Consolidated Schools
09.2008 - 11.2012
Commercial Sales and Branch Manager
Metropolitan Title Company
06.1993 - 08.1995
Corporate Sales
Argonaut
06.1991 - 06.1993
Stockbridge High School
Michigan State University
Middleton Real Estate Training
Pupil Transportation
Michigan Department of Education
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