Madison Miller
Hartford,WI
Summary
Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. I was also able to demonstrate my ability to complete tasks accurately despite interruptions and competing demands.
Overview
8
8
years of professional experience
Work History
Service Manager
West Bend Harley Davidson
West Bend, WI
07.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Restructured processes and procedures to increase overall performance of department
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Sales Associate Customer Representative
Birds On Deck LLC
Hartford, WI
01.2017 - Current
- Introduced customers to new offerings and updated accounts.
- Prepared and processed contracts and order forms for new and existing customers.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 16%.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Worked fairs and product shows, persuading people to visit our showroom and commit to purchases
- Planned and followed through with inventory management for each store.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Automotive Service Advisor
Ewald Automotive Group
Oconomowoc, WI
03.2023 - 06.2024
- Greeted customers, identified their needs and provided advice on automotive services.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Receptionist
Ewald's Hartford Ford
Hartford, WI
10.2019 - 08.2020
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Answered telephones and directed calls to appropriate staff members.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Education
High School Diploma -
Hartford High School
Hartford, WI06.2020
Skills
- Product and service knowledge
- Inside and outside sales
- Product management and pricing
- Sales closing
- On-site product demonstrations
- Multi-line phone operations
- Customer Service
- Invoice verification
Affiliations
While I was a receptionist in high school, I was learning what was all involved in being a service writer. After high school, I became a service writer and quickly caught on to the fine details of the process and was able to navigate more efficient avenues for most parts of the process. I worked in a few of the brands within our dealer group, moving to a department that was underperforming each time. With adjustments and attention to detail, I was able to help bring the productivity and overall performance of the department up with a fairly rapid turnaround.
I was awarded Top Culinarian in our school Culinary Arts program. This was earned through lots of dedication to not only my class, but the whole program, lots of volunteer work with the other classes or outside of class time, the ability to take challenges and overcome them better than anticipated, and due to many long hours of working to perfect and complete many Culinary projects.
Timeline
Service Manager
West Bend Harley Davidson
07.2024 - Current
Automotive Service Advisor
Ewald Automotive Group
03.2023 - 06.2024
Receptionist
Ewald's Hartford Ford
10.2019 - 08.2020
Sales Associate Customer Representative
Birds On Deck LLC
01.2017 - Current
High School Diploma -
Hartford High School
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