Neely Hinkle
Lubbock
Summary
Proven problem-solver and customer service expert, I enhanced Wild West Harley-Davidson's store reputation through meticulous organization and customer engagement. Skilled in Microsoft Word and detail-oriented, I excel in collaborative teamwork and strategic decision-making, significantly contributing to loss prevention and customer satisfaction improvements.
Overview
6
6
years of professional experience
Work History
Apparel and Licensing Associate
Wild West Harley-Davidson
01.2022 - Current
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Conducted regular inventory audits to maintain accurate records of products available in the store.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Call Center Representative
Grand Canyon Education
09.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Self Checkout Cashier
United Supermarkets
06.2019 - 07.2021
- Exceeded company standards for customer service ratings through consistent professionalism and friendly demeanor while assisting shoppers at selfcheckouts.
- Supported loss prevention efforts by identifying potential shoplifting incidents at self-checkouts and alerting management as needed.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
- Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
- Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
Education
Master of Arts - Communications
Grand Canyon University
Phoenix, AZ05-2026
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ08-2024
High School Diploma -
Lubbock-Cooper High School
Lubbock, TX06-2020
Skills
- Intellectual property
- Problem solving
- Detail orientation
- Customer service
- Collaborative Teamwork
- Strategic Decision Making
- Effective Organization
- Microsoft Word Certified
Timeline
Apparel and Licensing Associate
Wild West Harley-Davidson
01.2022 - Current
Call Center Representative
Grand Canyon Education
09.2021 - 03.2022
Self Checkout Cashier
United Supermarkets
06.2019 - 07.2021
Master of Arts - Communications
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
High School Diploma -
Lubbock-Cooper High School
Similar Profiles
Christopher PrestonChristopher Preston
Parts/ Inventory Associate at Thunder Tower West Harley-davidsonParts/ Inventory Associate at Thunder Tower West Harley-davidson
Shonitra BenjaminShonitra Benjamin
Parts to Service Liaison – Parts Manager at Thunder Tower West Harley-DavidsonParts to Service Liaison – Parts Manager at Thunder Tower West Harley-Davidson
Madison MillerMadison Miller
Service Manager at West Bend Harley DavidsonService Manager at West Bend Harley Davidson