Jameko White
Oak Ridge,TN
Summary
Great customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining a deep acknowledgment. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Edfinancial Services
Knoxville, Tennessee
10.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls and chats to facilitate customer service.
- Provided accurate information about products and services to students.
- Maintained detailed records of students interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult students and parents.
- Resolved complex problems by working with other departments to provide solutions that meet student needs.
Forklift Operator/Material Handler
Auto Parts Manufacturing Mississippi
Guntown, USA
10.2015 - 05.2022
- Delivered metal material with the forklift in a safe timely manner
- When there is an abnormal situation; there was great communication, and corrected the problem successfully
- I prioritize my work with the help of my colleagues; at the beginning of the shift, to have a clear understanding of the task of the cars that we made everyday
- Performed daily equipment checks to verify proper operation and minimize downtime.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Maintained current forklift training and certification as required by company policies.
- Reported safety and quality issues to management.
- Communicated with team members to coordinate efficient and accurate movements.
Order Fulfillment Associate
Spark driver- Walmart
Bil
- Weighed and measured products and materials to meet regulatory requirements.
- Selected products and items from shelves and pallets for customer orders.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Resolved customer inquiries regarding order status and delivery.
- Verified order accuracy prior to shipment.
- Processed customer orders with accuracy and efficiency.
- Adhered strictly to departmental policies and procedures at all times.
- Utilized barcode scanners to track all merchandise movements accurately.
Education
Associate of Applied Science - Nursing
Bevill State Community College
Hamilton, AL07.2012
Associate in Arts (AA) - General Studies
Itawamba Community College
Tupelo, MS05.2009
Skills
- Problem solving
- Inbound calls
- Outbound calls
- Excellent communication
- Multitasking and organization
- Active listening
- Resolves customer issues and escalate as needed
- Stay updated on products knowledge and company policies
- Excellent in working in a busy environment
- Ability to communicate with a wide range of customers
- Microsoft outlook
- Team chats
- Google Crome
Timeline
Customer Service Representative
Edfinancial Services
10.2024 - Current
Forklift Operator/Material Handler
Auto Parts Manufacturing Mississippi
10.2015 - 05.2022
Order Fulfillment Associate
Spark driver- Walmart
Associate of Applied Science - Nursing
Bevill State Community College
Associate in Arts (AA) - General Studies
Itawamba Community College