Jamel Aciego
Miami,FL
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Secretary / Front Desk Support
One Group Inc
05.2023 - Current
- Coordinated appointments, calls, and visitor interactions to maintain seamless office operations.
- Addressed inquiries, complaints, and conflicts with empathy and discretion, fostering a positive office environment.
- Supported administrative tasks such as scheduling, filing, and implementing security protocols to enhance operational efficiency.
Crew Member / Associate
Trader Joe's
03.2024 - 09.2025
- Created friendly, welcoming experience for customers through genuine conversations, enhancing overall satisfaction.
- Delivered a friendly, welcoming experience for every customer, engaging in genuine conversations and ensuring satisfaction.
- Ensured clean, well-stocked, and organized displays, contributing to an inviting shopping environment.
- Maintained clean, well-stocked, and organized displays to create an inviting shopping environment.
- Supported team operations including stocking, inventory checks, and collaborative problem-solving to keep the store running smoothly.
- Demonstrated adaptability by rotating through multiple roles, including cashier, stocking, and customer assistance.
Line Cook / Customer Interaction
InRamen
04.2021 - 05.2023
- Prepared dishes to meet quality and presentation standards, enhancing customer satisfaction.
- Assisted customers with menu knowledge and accommodated special requests to improve dining experience.
- Ensured food safety and sanitation compliance to maintain health standards and customer trust.
Customer Service & Sales Associate
Home Depot
11.2020 - 12.2021
- Guided customers to suitable products and services, providing tailored solutions that enhanced satisfaction and encouraged repeat business.
- Processed transactions and resolved returns and concerns with professionalism, ensuring positive customer experiences.
- Collaborated with team members to ensure smooth operations and visually appealing displays, contributing to an inviting shopping environment.
Guest Services / Beach Attendant
The Bath Club
01.2021 - 04.2021
- Delivered high-touch guest experiences by greeting beachgoers, explaining services, and assisting with rentals.
- Maintained a safe and welcoming environment, provided first-aid support.
- Improved guest satisfaction by recommending local attractions tailored to individual interests.
Pizza Maker/Customer Service Cashier
PPole Pizza
08.2019 - 11.2020
- Processed payments accurately, contributing to smooth transaction flow.
- Prepared and baked pizzas following standardized recipes to ensure consistent quality.
Education
Associates in Art -
Miami Dade College
09.2025
Skills
- High-volume customer service
- Hospitality & Guest Experience
- Guest relations
- Process Improvement & Efficiency
- Team Collaboration
- Communication & Active Listening
- Customer engagement
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Crew Member / Associate
Trader Joe's
03.2024 - 09.2025
Secretary / Front Desk Support
One Group Inc
05.2023 - Current
Line Cook / Customer Interaction
InRamen
04.2021 - 05.2023
Guest Services / Beach Attendant
The Bath Club
01.2021 - 04.2021
Customer Service & Sales Associate
Home Depot
11.2020 - 12.2021
Pizza Maker/Customer Service Cashier
PPole Pizza
08.2019 - 11.2020
Associates in Art -
Miami Dade College