Angelica Ramirez
Chicago,IL
Summary
Detail-oriented professional with 3+ years in high-volume customer service and front desk operations. Manages records, supports daily operations, coordinates guest flow, and facilitates communication between staff and visitors. Recognized for problem-solving abilities and composure under pressure, with a commitment to delivering quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
East Bank Club
Chicago, USA
01.2022 - Current
- Managed front desk operations for 3,000+ members and guests daily, ensuring a welcoming environment
- Coordinate check-ins, registrations, and membership inquiries efficiently
- Handled high-volume phone and email communication to address member inquiries promptly
- Resolve member concerns with professionalism and efficiency
- Maintain accurate member records using internal systems
- Supported administrative tasks, including scheduling and record tracking, to streamline daily operations
- Collaborate with team and management to ensure smooth operations
Visitor Services Representative
Field Museum
Chicago, USA
10.2019 - 05.2023
- Delivered high-quality, face-to-face customer service to visitors, members, and donors in a high-traffic museum environment
- Organized admission flow and provided real-time information to streamline queues and enhance guest experience
- Resolved guest concerns and issues professionally, ensuring adherence to museum service standards
- Assisted with special exhibits and 3D film experiences, including ticket sales, guest support, and theater upkeep
- Processed ticket sales, memberships, and transactions (cash and credit) using ACME and Raiser’s Edge systems
- Answered inbound calls, routed inquiries, and logged interactions to enhance Visitor Center operations
- Supported accessibility services, including assisting guests with accommodations and tracking sensory resources
- Maintained lost-and-found inventory and ensured accurate record-keeping
Seasonal Manager – Santa Photography Set
Fashion Outlets of Chicago
Rosemont, USA
11.2020 - 12.2021
- Oversaw daily operations of seasonal photography and retail setup, ensuring optimal customer experience
- Supervised staff, facilitating efficient daily operations and maintaining high service standards
- Create and manage weekly staff schedules
- Managed inventory and promotional materials, supporting effective sales initiatives
- Process payroll and handle financial deposits
- Open and close operations ensuring safety and readiness
Skills
- Front Desk Procedures
- High-Volume Customer Service
- Administrative Support
- Office Coordination
- Scheduling
- Calendar Coordination
- Data Entry
- Record Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Office Supply Management
- Cash Handling
- Bilingual: English & Spanish
Certification
- Microsoft Excel Certification, In Progress
- Google Data Analytics Certificate, In Progress
Timeline
Front Desk Receptionist
East Bank Club
01.2022 - Current
Seasonal Manager – Santa Photography Set
Fashion Outlets of Chicago
11.2020 - 12.2021
Visitor Services Representative
Field Museum
10.2019 - 05.2023