Results-driven professional skilled in customer service and staff training within the hospitality industry. Known for effective problem-solving and collaboration, ready to leverage expertise to enhance service quality and operational success.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Massage Envy
Tempe, Arizona
02.2023 - Current
Handled customer inquiries and resolved issues promptly and professionally.
Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Trained new staff on front desk procedures and customer service standards.
Baker, Cashier
Panera Bread
Phoenix, Arizona
05.2025 - 08.2025
Baked fresh bread and pastries daily according to standardized recipes.
Assisted in training new team members on baking techniques and safety practices.
Provided excellent customer service by answering questions about menu items.
Prep Cook
Vegan and Vine
Phoenix, Arizona
06.2022 - 06.2024
Prepared ingredients for daily menu items in a fast-paced kitchen environment.
Prepared large quantities of food in advance to support planning of special events.
Assisted chefs in cooking and plating dishes with attention to vegan standards.
Ensured safe food handling practices by adhering to food safety guidelines.
Maintained cleanliness and organization of workstations and kitchen tools.
Education
Some College (No Degree) - Biochemistry, Psychology
Arizona State University
Tempe, AZ
08-2026
Skills
Front desk procedures
Front desk operations
Customer service
Guest relations
Staff training
Problem resolution
Problem-solving skills
Team collaboration
Data analysis
Accomplishments
Speech and Debate: 4rd place, Radio Broadcasting - 2022 Glendale Union Film Competition: 2nd place, Movie Trailer - 2024 Film and Tv Broadcasting Officer for Skills USA - 2024 Skills USA Film and Tv Event: 3rd Place Public Service Announcement video- 2024 Academic Decathlon: 2024 Tournament, 5th team for District Arizona Milk Producers, 1rst place scholarship, 2024
Timeline
Baker, Cashier
Panera Bread
05.2025 - 08.2025
Front Desk Associate
Massage Envy
02.2023 - Current
Prep Cook
Vegan and Vine
06.2022 - 06.2024
Some College (No Degree) - Biochemistry, Psychology