JAMEL FLOOD
Manhattan
Summary
Dynamic Security Shift Supervisor with a proven track record at Allied Universal Security Services, excelling in crisis management and threat assessment. Enhanced security protocols, reducing incidents through effective training and communication. Skilled in CCTV monitoring and conflict resolution, fostering a safe environment for all stakeholders while ensuring compliance with security policies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Allied Universal Security Services
02.2021 - Current
- I’m Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
- Streamlined communication between team members, resulting in better coordination during critical situations.
Security Shift Lead
Allied Risk Management
01.2024 - 09.2024
- Oversaw contract security staff, maintaining a high standard of professionalism and work quality.
- Assisted in developing policies aimed at reducing thefts, vandalism, and other criminal activity on site.
- Created detailed incident reports, providing valuable information for future prevention measures.
- Developed strong relationships with local law enforcement to facilitate cooperation during emergencies.
- Increased situational awareness with proactive threat assessments and risk management strategies.
- Improved communication between team members for efficient incident reporting and resolution.
- Coordinated emergency response efforts, effectively managing critical situations with minimal disruption.
- Collaborated with other departments to develop comprehensive safety plans for special events or projects.
- Conducted regular safety audits, leading to the identification and mitigation of potential hazards.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
GED -
Department of Education
New York, NYSkills
- Computer skills
- CCTV monitoring
- Scheduling management
- Physical security
- Incident reporting
- Access control
- Threat assessment
- Policy enforcement
- Crisis management
- Patrol coordination
- Surveillance systems
- Security personnel training
- Daily incident reporting
- Team leadership
- Skilled in conflict resolution
- CCTV experience
- Alarm systems
Certification
Osha 30
F02 fire guard
Security guard license
CPR & AED
Natcan training
De- escalation training
Sexual harassment training
Timeline
Security Shift Lead
Allied Risk Management
01.2024 - 09.2024
Security Shift Supervisor
Allied Universal Security Services
02.2021 - Current
GED -
Department of Education
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