Jamel Grant
Oklahoma City,OK
Summary
Operations leader with a background in transportation management, warehouse operations, and process improvement. Leads teams using KPIs, coaching, and real-time decision making to support on-time delivery, driver retention, fleet compliance, and inventory control. Known for creating clear processes that improve performance and support profitability.
Overview
16
16
years of professional experience
Work History
OPERATIONS BUSINESS PARTNER
PRIME (WFX)
01.2024 - Current
- Load management for 50 – 60 drivers both company and lease / owner operator (both dry and refrigerated freight) from rate confirmation to delivery. End to end load oversight.
- Coordinate with load planners and customer service specialists to meet and exceed customer expectations of safe, on time delivery.
- Onboard and train new and existing drivers through orientation and ongoing group and individual meetings to enhance driver performance and retention.
- Conducted monthly driver evaluations to assess performance and provide feedback for continuous improvement.
- Coordinated vehicle maintenance schedules to ensure timely service and compliance. and ensured DOT compliance by collaborating with RWTL Maintenance team to maintain fleet safety standards.
OPERATIONS MANAGER
MCKESSON
10.2018 - 12.2024
- Supported workforce of 90 – 100 employees and 11 – 14 CDL OTR drivers, overseeing packing and shipping of over 100,000 orders daily for over-the-counter and prescription medications.
- Managed employee and driver staffing, including hiring, coaching, development, and retention initiatives.
- Organized and led daily staff meetings to address concerns and strategize on maintaining and enhancing team performance.
- Inbound / Outbound delivery coordination through partnering with 3PLS both locally and nationally.
- Inventory management and loss prevention through hourly / daily / weekly audits delegated to our loss prevention team. We maintained above .98 inventory throughout my time there.
TERRITORY MANAGER
DILIGENT DELIVERY SYSTEMS
05.2013 - 10.2018
- Conducted daily and weekly calls with local leadership to review KPIs, identify performance gaps, and explore new customer acquisition opportunities.
- Managed staffing and contracting, including hiring, coaching, and developing employees, while overseeing retention of independently contracted drivers for end mile execution.
- Facilitated performance reviews for Midwest region, including Oklahoma, Texas (north), Arkansas, and Louisiana.
BRANCH MANAGER
DILIGENT DELIVERY SYSTEMS
10.2010 - 05.2013
- Oversaw local operations for Oklahoma City hub, ensuring alignment with organizational standards.
- Monitored scheduling, KPIs, labor, and profit management to support operational goals.
- Assigned routes to drivers based on availability to optimize delivery efficiency.
- Facility Management
Education
B.A. - BUSINESS MANAGEMENT
DRURY UNIVERSITY
SPRINGFIELD, MOM.S. - REHABILITATION COUNSELING
LANGSTON UNIVERSITY
TULSA, OKSkills
- Transportation Management
- Logistics Coordination
- Fleet Management Software
- Driver Performance Metrics
- Fleet Optimization
- Operational Analytics
- Process Improvement
- Logistics Software
- Data Visualization
- P&L management
- Proficient with Microsoft 365
- Multi-tasking
- Interpersonal communication
Timeline
OPERATIONS BUSINESS PARTNER
PRIME (WFX)
01.2024 - Current
OPERATIONS MANAGER
MCKESSON
10.2018 - 12.2024
TERRITORY MANAGER
DILIGENT DELIVERY SYSTEMS
05.2013 - 10.2018
BRANCH MANAGER
DILIGENT DELIVERY SYSTEMS
10.2010 - 05.2013
B.A. - BUSINESS MANAGEMENT
DRURY UNIVERSITY
M.S. - REHABILITATION COUNSELING
LANGSTON UNIVERSITY