Ja'mel Hunter
Chula Vista
Summary
Operations and transportation professional with experience leading fulfillment teams, coordinating workflows, training associates, and operating in safety-sensitive rail environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Train Operator
San Diego Metropolitan Transit System
San Diego, CA
01.2024 - Current
- Safely operate light rail vehicles in accordance with agency rules, operating procedures, and safety requirements.
- Maintain schedule adherence while prioritizing passenger, employee, and public safety.
- Communicate effectively with Central Control, supervisors, maintenance personnel, and other operators during routine and non-routine operations.
- Execute special operating orders, service modifications, and operational directives.
- Respond appropriately to service disruptions, emergencies, and changing operating conditions.
- Perform required inspections and ensure equipment is suitable for service.
- Demonstrate strong situational awareness and decision-making within a safety-sensitive environment.
Sales & Support Captain, Fulfillment
Macy's
Chula Vista, CA
03.2022 - 03.2024
- Coordinated daily fulfillment operations and assisted with directing workflow among associates to meet productivity and customer service goals.
- Trained, coached, and supported associates on fulfillment procedures, operational standards, and service expectations.
- Assisted management with workload prioritization, process improvement initiatives, and operational problem-solving.
- Monitored order fulfillment performance and helped ensure timely completion of customer pickup, delivery, and shipping requests.
- Served as a leadership resource and operational point of contact during high-volume business periods.
- Helped maintain compliance with company policies, safety standards, and operational procedures.
Sales & Fulfillment Associate
Macy's
Chula Vista, CA
11.2014 - 02.2022
- Processed customer orders and supported fulfillment, inventory, and customer service operations.
- Maintained inventory accuracy and assisted with merchandise organization and stock replenishment.
- Assisted customers with product inquiries, order resolution, and store services.
- Worked effectively in a fast-paced environment requiring multitasking, attention to detail, and teamwork.
- Supported store operational goals through efficient order processing and customer service.
Education
No Degree - Biochemistry
San Diego City College
San Diego, CASkills
- Rail Operations
- Team Leadership
- Radio Communications
- Operational Decision-Making
- Safety Compliance
- Incident Response
- Workflow Coordination
- Employee Training & Coaching
- Situational Awareness
- Service Recovery Support
- Conflict Resolution
- Time Management
Certification
- Certified Train Operator, San Diego Metropolitan Transit System - May 2025
Timeline
Train Operator
San Diego Metropolitan Transit System
01.2024 - Current
Sales & Support Captain, Fulfillment
Macy's
03.2022 - 03.2024
Sales & Fulfillment Associate
Macy's
11.2014 - 02.2022
No Degree - Biochemistry
San Diego City College