Karen M. Berkley
Waldorf,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Train Operator
Washington Metropolitan Area Transit Authority, Metro
10.2017 - Current
- Enhanced passenger safety by conducting thorough pretrip inspection and adhering to operating procedures.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
Station Manager
Washington Metropolitan Area Transit Authority, Metro
08.2013 - 10.2017
- Delivered outstanding service to customers to maintain and extend relationship.
- Met guidelines and quality performance.
- Boosted customer satisfaction ratings by consistently resolving complaints in a timely manner.
- Performed hourly station checks and maintained kiosk log books.
Transit Bus Operator
Washington Metropolitan Area Transit Authority, Metro
10.2009 - 08.2013
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Education
High School Diploma -
Suitland High School
District Heights, MD06.1981
Skills
- Active Listening
- Complex Problem-Solving
- Train Operation Proficiency
- Critical Thinking
- Rail Operations
- Safe Work Practices
- Excellent Customer Service
- Dedicated Team Member
Timeline
Train Operator
Washington Metropolitan Area Transit Authority, Metro
10.2017 - Current
Station Manager
Washington Metropolitan Area Transit Authority, Metro
08.2013 - 10.2017
Transit Bus Operator
Washington Metropolitan Area Transit Authority, Metro
10.2009 - 08.2013
High School Diploma -
Suitland High School
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