Karen M. Berkley
Waldorf,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Train Operator
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
10.2017 - Current
- Enhanced passenger safety by conducting thorough pretrip inspection and adhering to operating procedures.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
Station Manager
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
08.2013 - 10.2017
- Delivered outstanding service to customers to maintain and extend relationship.
- Met guidelines and quality performance.
- Boosted customer satisfaction ratings by consistently resolving complaints in a timely manner.
- Performed hourly station checks and maintained kiosk log books.
Transit Bus Operator
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
10.2009 - 08.2013
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Education
High School Diploma -
Suitland High School
District Heights, MD06.1981
Skills
- Active Listening
- Complex Problem-Solving
- Train Operation Proficiency
- Critical Thinking
- Rail Operations
- Safe Work Practices
- Excellent Customer Service
- Dedicated Team Member
Timeline
Train Operator
Washington Metropolitan Area Transit Authority, Metro
10.2017 - Current
Station Manager
Washington Metropolitan Area Transit Authority, Metro
08.2013 - 10.2017
Transit Bus Operator
Washington Metropolitan Area Transit Authority, Metro
10.2009 - 08.2013
High School Diploma -
Suitland High School