JATAVA YATES-TUCKER
Chicago,IL
Summary
Hardworking professional with abilities in equipment operation, car switching and machinery repair. Effectively move engines and cars around work locations to maximize schedule efficiency. Well-organized and diligent about protecting team members with good safety behaviors.
Overview
7
7
years of professional experience
Work History
Train Operator
Chicago Transit Authority, CTA
Chicago, IL
12.2018 - Current
- Inspected tracks for debris or other obstructions prior to departure from each station stop.
- Responded quickly to emergency situations such as medical emergencies or mechanical failures by taking appropriate action in accordance with company policies and procedures.
- Monitored train operations, ensured adherence to safety regulations, and reported any irregularities or problems to supervisors.
- Assisted passengers with boarding and disembarking from trains in a timely manner.
- Maintained accurate records of on-time performance, delays, passenger counts, cargo weights, fuel consumption levels.
Flagmen
Chicago Transit Authority, CTA
Chicago, IL
02.2017 - 12.2018
- Set up traffic control signs, barricades and other devices to alert drivers of potential hazards or restricted areas.
- Inspected equipment prior to use to ensure it was functioning properly.
- Adhered strictly to established guidelines for ensuring safe working conditions in active construction zones.
- Worked closely with other members of the crew while performing duties such as setting up detours and closing roads temporarily due to construction activity.
- Utilized hand signals and verbal commands when directing vehicle movement in congested areas.
Customer Service Representative
Chicago Transit Authority, CTA
Chicago, IL
09.2016 - 02.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Certification - Registered Medical Assistant
Everest College - Chicago
Chicago, IL06-2014
Skills
- Passenger Assistance
- Route Knowledge
- Mechanical Aptitude
- Emergency Management
- Active Listening
- Team Building
- Professional Demeanor
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Problem-Solving Abilities
- Self Motivation
Timeline
Train Operator
Chicago Transit Authority, CTA
12.2018 - Current
Flagmen
Chicago Transit Authority, CTA
02.2017 - 12.2018
Customer Service Representative
Chicago Transit Authority, CTA
09.2016 - 02.2017
Certification - Registered Medical Assistant
Everest College - Chicago