LaKisha M. Greenfield
OXON HILL,MD
Summary
Self-motivated Train Operator offering a 6-year background understanding Rail orders, monitoring speed and diagnosing minor breakdowns. Analytical and determined professional with proven communication and troubleshooting skills. Expertise in Rail Inspection and train assembly and disassembly. Certified in Quality Assurance with knowledge of RWP Level 2 Procedures. I have the ability to handle information in a professional manner and communicate at all levels of the organization. I also possess strong multi-tasking skills while managing multiple assignments at a time and maintain timelines.
Overview
6
6
years of professional experience
Work History
Train Operator
W. M. A. T. A
01.2019 - Current
- Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
- Implemented safe environment and adherence to guidelines of company and policies and procedures
- Relieved crew members and covered assignments during operational incidents.
Station Manager
W. M. A. T. A
04.2015 - 01.2019
- Delivered outstanding service to customers to maintain and extend relationships.
- Responded to customers request for products, service, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and maintained up- to - date knowledge of service changes
Bus Operator
W. M. A. T. A
01.2006 - 04.2015
- Maintained full understanding of local roads and traffic patterns.
- Transported customers to and from Point A to Point B.
- Accepted and processed fares.
- Worked different route every day based on changing passenger locations and destinations.
- Provided information about area attractions and facility amenities
Fast Food Assistant Supervisor
Popeyes Chicken & Biscuits
06.1991 - 12.2005
- Set overall vision and provided team leadership.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed records and documentation for payroll, inventory control and workflow.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06.1993
Skills
- Passenger Safety
- Communication Skills
- Passenger Assistance
- DOT Requirements
- RWP Level 2 Certified
- QL1
- Conflict and Anger Management
- Workplace Violence
Timeline
Train Operator
W. M. A. T. A
01.2019 - Current
Station Manager
W. M. A. T. A
04.2015 - 01.2019
Bus Operator
W. M. A. T. A
01.2006 - 04.2015
Fast Food Assistant Supervisor
Popeyes Chicken & Biscuits
06.1991 - 12.2005
High School Diploma -
Oxon Hill High School