JAMEL JONES
Transit Ambassador Supervisor At LA Metro | Enhancing Public Safety & Rider Experience
Santa Clarita,CA
Summary
Transit operations supervisor with experience identifying safety hazards, following operational procedures, and coordinating teams in an active rail transit environment. Brings safety awareness, clear radio communication, and hands-on material handling experience to the Trackman role.
Overview
14
14
years of professional experience
Work History
Transit Ambassador Supervisor
Los Angeles Metro
09.2022 - Current
- Monitored Metro trains on assigned lines to enhance safety and address operational concerns.
- Adhered to operational protocols and engaged in daily briefings to ensure safe, coordinated work.
- Follow operational protocols and participate in daily briefings to support safe, coordinated work.
- Coordinated Ambassador team deployments while documenting incidents and managing dispatch communications and service calls
- De-escalated conflicts using calm communication and Metro safety protocols.
- Guided riders with wayfinding, fare, and service information across bus and rail stations.
- Mentored new ambassadors on customer service standards, station procedures, and emergency response.
PSE Clerk
United States Postal Service
11.2012 - 02.2014
- Use machines and manual methods to process mail; operate postage meters and maintain accurate incoming and outgoing mail records.
- Sorted incoming and outgoing mail by ZIP Code, class, and destination for accurate dispatch
- Processed postage, labels, and mailing services using USPS retail systems and handheld scanners
- Sort and distribute mail and packages accurately to optimize delivery efficiency.
- Process mail using machines and manual methods, ensuring accurate records of incoming and outgoing mail.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Animo South Los Angeles Charter High School
Los Angeles, CA06-2010
Skills
- Safety hazard identification and reporting
- Operational procedure compliance
- Manual material handling
- Warehouse operations
- Forklift operation
- Radio and dispatch communication
- Team coordination
- Incident documentation
- Rail Safety Certified
- CPR/First Aid/AED/Blood Borne Pathogens Instructor Certified
Timeline
Transit Ambassador Supervisor
Los Angeles Metro
09.2022 - Current
PSE Clerk
United States Postal Service
11.2012 - 02.2014
High School Diploma -
Animo South Los Angeles Charter High School