Summary
Overview
Work History
Education
Skills
Timeline
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Jamel Moment

Gainesville,FL

Summary

Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

15
15
years of professional experience

Work History

EVS Technician

HCA
Gainesville, FL
02.2024 - Current
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Serviced, cleaned and restocked restrooms.
  • stock assigned areas with cleaning materials as needed

Kitchen Supervisor

Buffalo Wild Wings
Gainesville, FL
05.2022 - 01.2024
  • Liaise with managers to determine training needs and schedule training sessions.
  • Designed effective training programs.
  • Conducted seminars, workshops, individual training sessions etc.
  • Prepared educational material such as module summaries, videos etc.
  • Supported and mentored new employees.

Front Desk Receptionist

Home2 Suites by Hilton Hotel
Dover , DE
02.2021 - 03.2022
  • Greet all guests and assist them with check-in and check-out.
  • Maintained a positive attitude and friendly demeanor.
  • Responded to all guest questions and requests.
  • Answered and forward phone calls.
  • Managed guest bookings and reservations.
  • Kelp a tidy and orderly workspace

Department Manager

McDonald's Restaurant
Smyrna, DE
06.2010 - 01.2021
  • Overseed food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
  • Ensured customer satisfaction with all aspects of the restaurant and dining experience.
  • Handled customer complaints, resolved issues in a diplomatic and courteous manner.
  • Trained staff to follow restaurant procedures.
  • Recorded payroll data.
  • Organized schedules

Education

High School Diploma -

Polytech High School
Woodside, DE
05-2010

Some College (No Degree) - Hospitality And Tourism Management

Delaware State University
Dover, DE

Skills

  • Strategic planning
  • Sales techniques
  • Patient room cleaning
  • Stock management
  • Healthcare facility standards
  • Reliability and punctuality
  • Sterilization techniques
  • Time management
  • Staff training and development
  • Policy and procedure development
  • Task delegation

Timeline

EVS Technician

HCA
02.2024 - Current

Kitchen Supervisor

Buffalo Wild Wings
05.2022 - 01.2024

Front Desk Receptionist

Home2 Suites by Hilton Hotel
02.2021 - 03.2022

Department Manager

McDonald's Restaurant
06.2010 - 01.2021

High School Diploma -

Polytech High School

Some College (No Degree) - Hospitality And Tourism Management

Delaware State University

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Jamel Moment