Jamel Moss
Summary
Enthusiastic college student pursuing a degree in psychology with a with a broad academic understanding of psychological theory. A confident communicator and strong team player eager to apply academic knowledge and research skills gained through coursework, prior experiences and internships to contribute my abilities to successfully obtain an internship position that will allow me to obtain practical clinical work experience.
Overview
7
7
years of professional experience
Work History
Retail Services Crew Member
Michigan State University SLE
01.2025 - 05.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of work area during peak hours.
- Trained new crew members on operational procedures and customer engagement techniques.
CREW SUPERVISOR
Emagine Theater
05.2021 - 05.2025
- Outstanding communication skills with the ability to provide clear instructions and feedback.
- Excellent problem-solving abilities with the capacity to quickly identify solutions in challenging situations.
- Supervise and lead other employees in various work areas
- Worked and managed good relations with customers
- Cooked and prepared a variety of food items
- Cleaned and sanitized theaters
- Handled and collected money.
- Expertise in developing efficient workflows that are aligned with company goals and objectives.
- Strong organizational skills and attention to detail when overseeing daily operations.
- Accustomed to creating reports summarizing daily activities such as sales figures or labor hours used.
STUDENT INTERN
Detroit Wayne Integrated Health Network
04.2024 - 05.2024
- Assist with planning and attending community outreach activities (some weekends)
- Attended meetings and documented meeting content, outcomes, and action items.
- Assisted with various projects in a research and communication capacity.
- Established and maintained a good rapport and a positive demeanor with employees and customers.
- Assisted in developing and executing marketing campaigns to drive customer engagement.
- Drafted press releases, blog posts, articles, and other promotional materials.
- Designed and created visuals for social media posts, emails, blog content, and other digital platforms.
- Provide support to provider network and consumers within Wayne County.
- Built relationships with customers by providing exceptional customer service experience.
- Managed customer service inquiries through email and phone communications.
TEAM MANAGER
Michigan State WBB Team
10.2022 - 03.2023
- Maintained strong relationships with team members to ensure team success.
- Edited and captured team film of games
- Successfully managed a team of 10+ individuals and achieved desired results within the given timeframe.
- Providing encouragement and support from the sidelines during competitions
- Managed practices and set up practices four days a week.
- Provided necessary support and guidance to team members in order to meet organizational goals.
- Provided guidance and direction to team members to achieve project goals.
CAMP COUNSELOR
Southfield Parks and Recreation
06.2018 - 08.2018
- Supervised campers
- Monitored and supervised the camper's swim activities.
- Encouraged positive change by helping individuals recognize patterns of negative thinking that may be contributing towards symptoms of distress.
- Developed and implemented individualized counseling plans to meet the needs of diverse clients.
- Established appropriate boundaries with clients while providing a safe space for them to express themselves freely.
Education
Psychology B.S
Michigan State University
East Lansing, MI12-2025
High School - undefined
University of Detroit Jesuit
Detroit, Michigan05.2021
Skills
- Strategic Planning
- Staff Management
- Inventory Control
- Data Analytics
- Strength conditioning
- Game preparation
- Supervision and leadership
- Content Development
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Community Service
Community Service Volunteer
Greater Lansing Food Bank
May 2025 – August 2025 | Lansing, MI
- Assisted with food distribution efforts to support individuals and families facing food insecurity.
- Organized and packed food donations, ensuring efficient delivery to community members in need.
- Collaborated with other volunteers to maintain a clean and welcoming environment.
Community Work Volunteer
Focus: HOPE
September 2018 – May 2021 | Detroit, MI
- Supported individuals dealing with mental health challenges and substance use by connecting them with available resources.
- Facilitated team-building activities to strengthen community engagement and peer support.
- Participated in outreach initiatives to recruit and onboard new volunteers for ongoing programs.
Timeline
Retail Services Crew Member
Michigan State University SLE
01.2025 - 05.2025
STUDENT INTERN
Detroit Wayne Integrated Health Network
04.2024 - 05.2024
TEAM MANAGER
Michigan State WBB Team
10.2022 - 03.2023
CREW SUPERVISOR
Emagine Theater
05.2021 - 05.2025
CAMP COUNSELOR
Southfield Parks and Recreation
06.2018 - 08.2018
High School - undefined
University of Detroit Jesuit
Psychology B.S
Michigan State University
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