Jamel Raggs-Taylor-Davis JR
Troy,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Lowes Home Improvment
10.2024 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Houseperson
TownePlace Suites by Marriott
07.2023 - 09.2024
- Exhibited a commitment to maintaining a safe working environment by adhering to OSHA regulations.
- Scheduled regular inspections of all public areas for compliance with established standards.
- Executed multiple responsibilities at once, ensuring work quality.
Shuttle Driver
TownePlace Suites by Marriott
07.2023 - 09.2024
- Communicated delays, construction and other irregularities to dispatch office to aid in alternate route mapping.
- Organized and preserved detailed logs and records.
- Ensured compliance with company policies regarding safe driving practices and procedures.
CUSTOMER SERVICE ASSOCIATE
Wal-Mart
04.2020 - 08.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
- Assisted customers with product selection, order entry, and payment processing.
Loader and Unloader
Lowe's Home Improvement
01.2022 - 01.2023
- Loaded cargo onto trailers for transportation with attention to detail and safety precautions.
- Performed loading and unloading of freight in a safe and timely manner, utilizing appropriate tools and techniques.
- Organized warehouse inventory by labeling items and keeping accurate records of merchandise.
Education
HIGH SCHOOL DIPLOMA - undefined
Shaker High School
06.2022
Skills
- Safety awareness
- Punctuality
- Excellent communication
- Time management abilities
Certification
Driver License
Timeline
Overnight Stocker
Lowes Home Improvment
10.2024 - Current
Houseperson
TownePlace Suites by Marriott
07.2023 - 09.2024
Shuttle Driver
TownePlace Suites by Marriott
07.2023 - 09.2024
Loader and Unloader
Lowe's Home Improvement
01.2022 - 01.2023
CUSTOMER SERVICE ASSOCIATE
Wal-Mart
04.2020 - 08.2023
HIGH SCHOOL DIPLOMA - undefined
Shaker High School
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