Jamel Williams
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
SSP America
College Park, GA
07.2026 - Current
- Coordinated daily operations to maintain cleanliness and organization in the work area.
- Ensured compliance with safety protocols and food handling procedures consistently.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
Assistant Manager
Little Caesars Pizza
Atlanta, GA
08.2021 - Current
- Developed operational strategies that improved efficiency and productivity.
- Managed customer service inquiries and complaints in a timely manner.
- Guided junior staff on daily tasks, projects, and objectives to enhance team performance.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved team member conflicts to maintain a collaborative work environment.
Crew Member
McDonald's
Atlanta, GA
05.2020 - 08.2021
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies to ensure smooth operations and support team efficiency.
- Adhered to safety guidelines while operating equipment to maintain a safe workplace.
Crew Leader
AMC Theatres
Atlanta, GA
02.2021 - 06.2021
- Monitored crew performance, providing constructive feedback and coaching to enhance skills.
- Trained new hires on job duties, safety protocols, and company policies.
- Provided technical support to crew members when operating machinery or equipment.
- Inspected equipment to ensure safe and efficient operation for crew use.
- Performed general maintenance on tools and equipment used by the crew.
- Resolved customer complaints efficiently, improving satisfaction and loyalty.
Education
Some College (No Degree) - Cybersecurity
Atlanta Technical College
Atlanta, GASkills
- Operations oversight
- Employee Scheduling
- Task Delegation
- Performance evaluations
- Training programs
- Recruiting and Interviewing
- Inventory Management
- Customer Retention
- Customer Rapport
- Conflict resolution
- Product and Service Knowledge
Timeline
Shift Supervisor
SSP America
07.2026 - Current
Assistant Manager
Little Caesars Pizza
08.2021 - Current
Crew Leader
AMC Theatres
02.2021 - 06.2021
Crew Member
McDonald's
05.2020 - 08.2021
Some College (No Degree) - Cybersecurity
Atlanta Technical College