Jamel Wilson
Statesboro,GA
Summary
Well-organized and detail-oriented Communications professional with a solid understanding of technology and operational requirements to maximize department success. Dependable subject matter expert in installing and operating signal support equipment and monitoring network operations. Ready to utilize exceptional problem-solving and decision-making capabilities to secure a new role with a growth-oriented organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Manager
United States Army
12.2021 - Current
- Developed polished visualizations to share the results of data analyses.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Kept up-to-date records of materials, maintained inventory, and corrected cataloging errors.
- Conducted regular audits of information systems to identify areas for improvement and mitigate potential risks.
- Leveraged analytics capabilities to derive valuable insights from vast datasets, informing strategic decision-making processes across the organization.
Communications Security Custodian
United States Army
11.2021 - Current
- Insured the proper storage and installation of Secret level software into battle and radio systems.
- Kept record of the distribution of Secret level data for over 20 personnel and vehicles
- Prepared teams to manage communications during combat situations.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Kept team compliant with security protocols and appearance standards.
- Coached 30-plus personnel on the proper step-by-step use of data storage devices and the equipment the data is loaded into
Customer Support Specialist
United States Army
08.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Signal Support Systems Specialist
United States Army
10.2020 - Current
- Provided maintenance and technical assistance to commanders and staff in regard to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Handled all troubleshooting tasks for signal support services, which included radio, wire, and battlefield automated systems.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Provided technical assistance to users of Controlled Unclassified computer systems and Non-Secure Internet Protocol Router networks.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
Customer Service Representative
Walmart
Waynesboro, GA
08.2015 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Information Technology (Cybersecurity)
California Institute of Applied Technology
National City, CA12.2025
Associate of Arts - General Studies
East Georgia State College
Swainsboro, GA05.2020
Skills
- Compliance
- Microsoft Office
- Company Computer Accounts Management
- Team Work
- Problem-Solving
- Dependability
- Personable
- Maintaining Records
- Procedures Scheduling
- Analytical
- Data Backup and Recovery
- Document Management
- Azure Virtual Machines
- Azure Storage Solutions
Certification
Network+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Information Manager
United States Army
12.2021 - Current
Communications Security Custodian
United States Army
11.2021 - Current
Customer Support Specialist
United States Army
08.2021 - Current
Signal Support Systems Specialist
United States Army
10.2020 - Current
Customer Service Representative
Walmart
08.2015 - 01.2017
Bachelor of Science - Information Technology (Cybersecurity)
California Institute of Applied Technology
Associate of Arts - General Studies
East Georgia State College