Jame'la Davis
Richmond
Summary
Compassionate Assistant known for exceptional communication and teamwork skills. Experienced in managing patient flow and ensuring a positive experience through meticulous attention to detail and reliability for over 12 years.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Optometry Assistant
Kelsey-Seybold
Sugar Land, TX
05.2022 - Current
- Assisted in patient intake by gathering medical histories.
- Managed appointment scheduling to optimize patient flow and reduce wait times.
- Educated patients on proper contact lens care and eyewear maintenance procedures.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Explained processes and operated equipment for testing.
- Contributed to the practice''s growth by developing strong relationships with patients through excellent communication skills.
- Served as an integral part of the team during busy periods by managing multiple tasks simultaneously without compromising attention to detail or accuracy.
- Maintained a clean and organized workspace, ensuring optimal efficiency for the entire optometry team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Access Health
Richmond, TX
04.2015 - 04.2022
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Assisted in preparing examination rooms, ensuring cleanliness and readiness for patient visits.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Wal-Mart Vision Center
Wal-Mart Supercenter
Peoria, IL
08.2005 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and provided outstanding customer service.
Education
No Degree - Medical Assistant
Midwest Technical Institute
IL01-2015
High School Diploma -
Peoria High School
Peoria, IL05-2004
Skills
- Great Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Amazing Patient care
- Reliability
- Clear communication
- Adaptability and flexibility
- Self motivation
- Professionalism
- Compassion and empathy
- Maintaining privacy
Certification
- CMA - Certified Medical Assistant
Timeline
Optometry Assistant
Kelsey-Seybold
05.2022 - Current
Medical Assistant
Access Health
04.2015 - 04.2022
Wal-Mart Vision Center
Wal-Mart Supercenter
08.2005 - 08.2014
No Degree - Medical Assistant
Midwest Technical Institute
High School Diploma -
Peoria High School