Jamela Smith
Monroe,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-organized Unit Secretary And Monitor Technician offering 10 years of healthcare experience. Smoothly evaluate patients using diverse tests and routine procedures. Good prioritization, documentation and records management abilities. Knowledgeable and meticulous healthcare team member with proven history of success in performing tests and supporting physician procedures to assisting with diagnosis and treatment of different cardiovascular concerns. Highly experienced with equipment such as telemetry packs and electrodes. Positive and upbeat communicator with observant nature.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Monitor Technician
Ochsner LSU Health
Monroe, LA
08.2020 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
- Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for 20 patients per day
Customer Service Representive Work From Home
US Bank Service Center
Monroe, LA
01.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Work From Home Customer Service Represitivetive
Hilton Hotels Corporation
Monroe, LA
03.2020 - 01.2021
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Saved $100's by implementing cost-saving initiatives that addressed long-standing problems
911 Emergency Dispatcher
Ouachita Parish
Monroe, LA
08.2019 - 08.2020
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Answered over 50 calls from automatic routing system and took basic information from callers
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
Medical Unit Secretary
Glenwood Regional Medical Center
Monroe, LA
01.2013 - 07.2019
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 30-physician hospital medical facility, scheduling appointments and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate of Science -
Louisiana Delta Community College
Monroe, LA12.2024
High School Diploma -
Ouachita Parish High School
Monroe, LA05.2001
Skills
- Patient Admission
- Nursing Assistance
- Health Needs Education
- Company Guidelines
- Information Updates
- Communications Strategies
- Client Relations Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Strong Telephone Etiquette
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Certification
- PT - Phlebotomy Technician
Timeline
Customer Service Representive Work From Home
US Bank Service Center
01.2021 - 10.2022
Monitor Technician
Ochsner LSU Health
08.2020 - Current
Work From Home Customer Service Represitivetive
Hilton Hotels Corporation
03.2020 - 01.2021
911 Emergency Dispatcher
Ouachita Parish
08.2019 - 08.2020
Medical Unit Secretary
Glenwood Regional Medical Center
01.2013 - 07.2019
Associate of Science -
Louisiana Delta Community College
High School Diploma -
Ouachita Parish High School