JAMELIA CAMPBELL
Westbury,NY
Summary
Dynamic hospitality professional with hands-on experience in restaurant operations and guest services. Recognized for fostering strong customer relationships and enhancing team performance in fast-paced settings. Proven ability to multitask, resolve issues, and deliver exceptional guest experiences.
Overview
16
16
years of professional experience
Work History
Waitress / Server (Part-Time)
Prime on the Mile
Freeport, USA
01.2024 - 01.2025
- Delivered exceptional customer service in a busy waterfront restaurant.
- Assisted guests with menu selections and beverage recommendations.
- Processed customer payments and maintained accurate transactions.
- Supported special events, private parties, and group reservations.
Waitress / Server (Part-Time)
Aqua on the Mile
Freeport, USA
01.2024 - 01.2025
- Provided high-quality dining service in a fast-paced environment.
- Managed multiple tables while ensuring guest satisfaction.
- Promoted menu specials and enhanced guest dining experiences.
- Maintained sanitation, safety, and food service standards.
Entertainment Coordinator Supervisor
Royal Decameron Resort
Montego Bay, Jamaica
08.2016 - 11.2016
- Supervised entertainment staff and daily departmental activities.
- Assisted with payroll administration and scheduling.
- Coordinated guest events, activities, and special functions.
- Maintained inventory and ensured high guest satisfaction.
Agent, Coach & Trainer
Elephant Group
Montego Bay, Jamaica
05.2013 - 01.2015
- Trained and mentored sales representatives to improve productivity and customer engagement.
- Conducted onboarding and training sessions for new employees.
- Developed sales strategies and customer service techniques.
- Provided coaching, performance evaluations, and employee development support.
Data Entry Clerk
Holiday Inn SunSpree Resort
Montego Bay, Jamaica
03.2009 - 11.2011
- Performed accurate data entry and administrative duties to ensure efficient office operations.
- Processed payroll information and maintained accurate employee records to support timely payroll cycles.
- Prepared reports and maintained confidential personnel files.
- Assisted Human Resources by coordinating recruitment efforts and scheduling interviews to enhance candidate engagement.
Education
High School Diploma -
CXC Studies
Montego Bay, Jamaica01-2007
High School Diploma -
Teamwork High School
Montego Bay, Jamaica01-2005
Skills
- Customer service excellence
- Hospitality management
- Team leadership and collaboration
- Staff development
- Sales coaching and mentoring
- Payroll processing
- Data management
- Cash reconciliation
- POS systems expertise
- Event coordination and planning
- Communication strategies
- Conflict resolution
- Time management
- Administrative support
Personal Information
Hobbies: Dancing, Singing, Playing Games, Event Planning, Community Activities, Customer Engagement
Timeline
Waitress / Server (Part-Time)
Prime on the Mile
01.2024 - 01.2025
Waitress / Server (Part-Time)
Aqua on the Mile
01.2024 - 01.2025
Entertainment Coordinator Supervisor
Royal Decameron Resort
08.2016 - 11.2016
Agent, Coach & Trainer
Elephant Group
05.2013 - 01.2015
Data Entry Clerk
Holiday Inn SunSpree Resort
03.2009 - 11.2011
High School Diploma -
CXC Studies
High School Diploma -
Teamwork High School