Jamelia Flowers
San Antonio
Summary
Dynamic professional with a proven track record at Burnett Staffing, enhancing document quality through meticulous proofreading and strong grammar skills. Excelled in roles requiring exceptional organizational skills and teamwork, driving business growth and customer loyalty at TBWG. Skilled in problem-solving and quality assurance, consistently delivering results that exceed employer expectations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Proofreader
Burnett Staffing
02.2025 - Current
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Revised work to identify missed mistakes before completing assigned assignments.
Corporate Wellness Strategist
TBWG
07.2023 - 06.2024
- Developed strategic plans to enhance market position and drive growth.
- Improved business outcomes by analyzing market trends and consumer insights.
- Enhanced competitive advantage with comprehensive market research.
- Identified growth opportunities, aligning resources effectively.
- Identified business opportunities for increasing competitive advantage.
- Created innovative solutions to drive business growth and customer loyalty.
Home Care and Maintenance Coordinator
E-Maids
03.2022 - 05.2024
- Coordinated maintenance schedules to ensure timely completion of tasks.
- Improved equipment reliability by overseeing regular maintenance routines.
- Managed vendor relationships for efficient procurement of maintenance supplies.
- Reduced downtime with proactive identification of potential equipment failures.
- Developed maintenance plans for optimizing machinery performance.
- Scheduled and prioritized maintenance activities for reducing operational disruptions.
- Conducted inspections to ensure all equipment met safety standards.
Customer Service Representative
Conduent Services
07.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Ged -
Texas Education Agency
12.2018
Skills
- Proofreading experience
- Strong grammar skills
- Interpersonal and written communication
- Consistency checking
- Documentation skills
- Research
- Multi-tasking and prioritization
- Organizational and follow-up skills
- Error correction
- Quality assurance
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Excellent communication
Timeline
Proofreader
Burnett Staffing
02.2025 - Current
Corporate Wellness Strategist
TBWG
07.2023 - 06.2024
Customer Service Representative
Conduent Services
07.2022 - 03.2023
Home Care and Maintenance Coordinator
E-Maids
03.2022 - 05.2024
Ged -
Texas Education Agency
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