Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jamelia Gray

Sunrise,FL

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tier 2 Advisory IT Specialist

Apple
03.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Customer Service Representative

Gap Inc
10.2021 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer service cases and updated service software with customer information.

Security Officer

Allied Universal Security Services
08.2021 - 12.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

Google Support Certificate, Heal IT Support - IT

John Hopkins University
Boston, MA
09.2021

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2021

Skills

  • Software Installation
  • Software Diagnosis
  • User Credential Management
  • Information Protection
  • Performance Testing
  • Data Recovery
  • Technical Support
  • Network Diagnostics
  • Service Support
  • Videoconferencing
  • Application Support
  • Customer Service
  • Customer Service Expert
  • Issue Troubleshooting
  • Mac Systems
  • Product Troubleshooting
  • Technical Troubleshooting
  • Call Center Operations

Certification

Google IT cerificate

Health IT certificate

Timeline

Tier 2 Advisory IT Specialist

Apple
03.2023 - Current

Customer Service Representative

Gap Inc
10.2021 - 12.2023

Security Officer

Allied Universal Security Services
08.2021 - 12.2022

Google Support Certificate, Heal IT Support - IT

John Hopkins University

High School Diploma -

Penn Foster Career School

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Jamelia Gray