Hi, I’m
Jamell Charles Pratt
Gilbertsville,PA
Summary
Technical professional with extensive experience in overseeing technical operations and ensuring high standards of performance. Skilled in diagnosing and resolving technical issues, leading teams to achieve operational goals, and adapting to changing project requirements. Renowned for reliability, problem-solving abilities, and commitment to excellence.
Overview
19
years of professional experience
Work History
Tha Tv Dude Tv Mounting Service Of Philadelphia
Owner/Operator Head Technician
01.2016 - Current
Job overview
- Resolved complex technical issues through detailed analysis of equipment data logs and diagnostic tools, ensuring optimal performance levels were maintained.
- Implemented safety protocols to ensure a secure working environment for all team members.
- Developed and implemented a comprehensive training program for new technicians, ensuring they gained the necessary skills and knowledge to excel in their roles.
- Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
- Maximized team efficiency with thorough training and supervision of junior technicians.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
AAA Mid Atlantic
Tow Driver and Battery Operator
01.2014 - 01.2017
Job overview
- Provide exceptional customer service to our Members in need of emergency mechanical help including jump starts, tire changes, lockouts, fuel delivery, towing and other services
- Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent)
- Look for ways to accommodate members in all situations
- Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis
- Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures
- Ensure quality and high performance standards are achieved
Legal Sea Foods
KMIT CHEF
08.2013 - 03.2015
Job overview
- Prepares all food items ads directed in a sanitary and timely manner
- Follows recipes, portion controls and presentation specifications as set by the restaurant
- Restocks all items as needed throughout shift
- Cleans and maintains station in practicing good safety, sanitation, organizational skills
- Has understanding and knowledge to properly use and maintain all equipment in station
- Assists with the cleaning, sanitation, and organization of kitchen, coolers and all storage areas
- Flexible to work in all areas of the kitchen
- Performs additional responsibilities, although not detailed, as requested by the Chef and/or Management at anytime
T.G.I Friday's Restaurant
Various Positions
01.2006 - 02.2014
Job overview
- Shift leader, Prep Cook, Line Cook, Dish Washer, Food Runner, Host, Expo, Server, and Busser
- Experience mentoring and motivating a team of 30 or more employees
- Knowledge of cost control procedures, sales building strategies and P&L management
- Ability to multi-task and handle all aspects of restaurant operations including having a hands-on style of leadership
- A passion for great food and service and a commitment to uncompromising quality
Qdoba Mexican Grill
Store Manager
07.2011 - 08.2013
Job overview
- Assist in leading financial areas including sales growth, cost management, and profit growth
- Prepare the restaurant for and participates in the service of prescribed food built to customer demand in a friendly, timely and productive manner
- Create guest orders as requested to and ensure the accuracy of each order
- Prepare, create, and maintain food according to specifications by using approved recipes, proper portioning, and food prep logs/tools
- Ensure the safety of our guests and employees through training and execution of food safety and restaurant safety standards and guidelines
Tanway Enterprises, LP- Mc Donald's
Store Manager
07.2010 - 08.2011
Job overview
- Managed day-to-day operations of the restaurant with up to $ 3 MM in annual sales
- Implementation of company policies and procedures
- Ability to multi-task and handle all aspects of restaurant operations including but not limited to: hiring, training, P&L, budgeting, scheduling, R&M, food/ beverage/labor cost control, quality control, etc
- Work with RM, Owners and area Directors to ensure the highest quality hospitality experience possible
Education
La Salle University , Philadelphia, PA
Certificate in Photography from Photography
01.2007
University Overview
Major Area of Study- Photography
De La Salle Vocational High School , Bensalem, PA
High School Diploma from Carpentry
01.2004
University Overview
- Major Area of Study- Carpentry
- Certificate in Carpentry
Skills
- Electrical Repairs
- Software Installation
- Deadline Management
- Innovation and Creativity
- Customer Service
- Budgeting and cost control
- Maintenance and repairs
- Installation and Repair
- Power Tools and Equipment
- Heavy Lifting
- Repair services
- Electrical repair
- Team Training
- Project Management
Languages
English
Full Professional
Timeline
Owner/Operator Head Technician
Tha Tv Dude Tv Mounting Service Of Philadelphia
01.2016 - Current
Tow Driver and Battery Operator
AAA Mid Atlantic
01.2014 - 01.2017
KMIT CHEF
Legal Sea Foods
08.2013 - 03.2015
Store Manager
Qdoba Mexican Grill
07.2011 - 08.2013
Store Manager
Tanway Enterprises, LP- Mc Donald's
07.2010 - 08.2011
Various Positions
T.G.I Friday's Restaurant
01.2006 - 02.2014
De La Salle Vocational High School
High School Diploma from Carpentry
La Salle University
Certificate in Photography from Photography
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