Jamelle Jacobs
Atlanta,GA
Summary
Dynamic professional with a proven track record at Chase Bank, excelling in relationship-building and organizational abilities. Spearheaded a team to enhance customer satisfaction, achieving significant loyalty growth. Expert in verbal communication and adept at fostering teamwork, consistently ensuring efficient resolution of customer concerns. Demonstrates exceptional adaptability and a commitment to excellence. The skills learned will allow adaptability to the classroom to ensure that students obtain academic success by achieving objectives set by the primary teacher. Being a mother of three thriving children, I feel that I am equipped and able to transition smoothly into a structured learning environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Volunteer
Sporting Events
06.2018 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Sales Representative Manager
Chase Bank
02.2011 - 11.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed teams of customer service representatives, fostered positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
High School Diploma -
Jones High School
Orlando, FL05.1994
Skills
- Classroom Management
- Relationship building and management
- Positive Reinforcement
- Organizational abilities
- Classroom Organization
- Verbal and written communication
- Lesson Plan Implementation
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Positive Attitude
- Adaptable
Certification
- Sub Skills Online Training - September 2024
Timeline
Volunteer
Sporting Events
06.2018 - Current
Sales Representative Manager
Chase Bank
02.2011 - 11.2011
- Sub Skills Online Training - September 2024
High School Diploma -
Jones High School
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