Jamelle Jenkins
Newport News,VA
Summary
Proven Material Support Specialist from Newport News Shipbuilding, adept in customer relationship management and problem-solving. Increased satisfaction through optimized workflows and effective escalation handling. Skilled in operating system knowledge and empathy, ensuring high-quality support services. Achieved significant improvements in incident resolution times, demonstrating a strong commitment to efficiency and customer service excellence.
Overview
10
10
years of professional experience
Work History
Material Support Specialist
Newport News Shipbuilding
06.2022 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and provided Government Property Material to trades workers to complete Job tasks.
Equipment Operator
Walmart Distribution
06.2015 - 06.2022
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Loaded and unloaded materials from trucks and coordinated supplies to promote efficiency.
Custodian
Crunch Fitness
01.2014 - 06.2016
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Sales Associate
Kohls Department Store
02.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Medical Assisting
Bryant And Stratton College
Hampton, VASkills
- Support Services
- Customer Relationship Management
- Empathy and patience
- Escalation Handling
- Operating System Knowledge
- Data Collection
- Data Compiling
- Customer Service
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Friendly and Patient
Timeline
Material Support Specialist
Newport News Shipbuilding
06.2022 - Current
Equipment Operator
Walmart Distribution
06.2015 - 06.2022
Sales Associate
Kohls Department Store
02.2014 - 06.2015
Custodian
Crunch Fitness
01.2014 - 06.2016
No Degree - Medical Assisting
Bryant And Stratton College