Jamelle Noon
Harrisburg,PA
Summary
Motivated employee looking to start a stable career where my skills are put to work. Detailed and focused in many different aspects due to past experiences and enjoy working with other people. Strong problem solver with time management skills that will exceed expectations.
Overview
11
11
years of professional experience
Work History
Courier
FedEx
Harrisburg, PA
12.2020 - Current
- Plan and optimize delivery routes for multiple locations to ensure timely package drop offs and pick ups
- Load and unload package from van in a safe manor
- Organize belt and sort packages to correct employee per route
- Provide excellent customer service during drop offs and pick ups
- Deliver to airport and follow all security clearances
- Help fellow employees during PEAK season with package time control
Customer Service Representative
Comcast
Harrisburg, PA
04.2013 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Supervisor support including interviewing for new hires
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Middletown Area High School
Middletown, PA06-2007
Exercise Science
Shippensburg University of Pennsylvania
Shippensburg, PABusiness
Harrisburg Area Community College
Harrisburg, PASkills
- Package Delivery and Pick-up
- GPS Systems
- Dispatch Collaboration
- Smartphone Usage
- Attention to Detail
- Issue Escalation
- Working Independently
- Time Management
- Heavy Lifting
- Problem-Solving
- Complaint resolution
- Paperwork Processing
- Data Entry
- Information Security
- Inbound and Outbound Calling
- Project management abilities
- Customer Service
Affiliations
- Background vocalist and event managment for The Singers Lounge
Timeline
Courier
FedEx
12.2020 - Current
Customer Service Representative
Comcast
04.2013 - 12.2020
High School Diploma -
Middletown Area High School
Exercise Science
Shippensburg University of Pennsylvania
Business
Harrisburg Area Community College