JAMERICHIA CAPERS
Ridgely,TN
Summary
Adept at multitasking and conflict resolution, I significantly enhanced customer satisfaction at Family Dollar through exceptional service and problem-solving skills. Recognized for my organizational abilities and verbal communication, I effectively trained peers, leading to improved team efficiency and performance. My expertise in critical thinking and technical troubleshooting streamlined operations, achieving notable cost savings.
Overview
2
2
years of professional experience
Work History
Family Dollar
Cashiering
Ridgely, TN
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Cashier
Walmart
Brownsville, TN
06.2023 - 07.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints professionally in accordance with company policy.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Cashier
Family Dollar
Ripley, TN
01.2023 - 02.2024
- Assisted customers with locating merchandise within the store.
- Greeted customers and responded to informational requests.
- Resolved customer complaints in a professional manner.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Verified that all coupons were valid prior to processing them into the system.
Education
High School Diploma -
Ripley High School
Ripley, TN05-2012
Skills
- Multitasking
- Conflict resolution
- Calm under pressure
- Decision-making
- Problem-solving
- Critical thinking
- Organizational skills
- Verbal communication
Timeline
Family Dollar
Cashiering
10.2024 - Current
Cashier
Walmart
06.2023 - 07.2024
Customer Service Cashier
Family Dollar
01.2023 - 02.2024
High School Diploma -
Ripley High School