Resourceful manager with excellent client oversight, issue resolution, and relationship-building expertise. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Over a decade of professional experience and proven track record of success.
Hi, I’m
James Jordan
Account Manager
Summary
Overview
10
years of professional experience
3
Certificates
Work History
Allied Universal Security Services
Assistant Account Manager
04.2022 - Current
Job overview
- Demonstrated leadership by managing an enterprise-level security contract, fostering participation and ownership among team members, and ensuring execution excellence.
- Encouraged continuous improvement in customer satisfaction, employee engagement, and financial management.
- Conducted all business activities with the highest ethical and professional standards, maintaining client bill rates and overseeing billbacks to ensure transparency and integrity.
- Developed and maintained strong working relationships with senior management at client accounts, key regional and corporate functions, and counterparts across the organization.
- Oversaw all aspects of managed business and client relationships, ensuring the highest levels of client satisfaction and security professional performance.
- Conducted daytime client visits and post-inspections, addressing any concerns and proactively identifying areas for improvement.
- Supported and executed performance management and talent management programs for assigned personnel, contributing to the development of a strong and capable team.
- Implemented hiring and employee engagement strategies, focusing on retaining quality talent and fostering a culture of continuous improvement.
- Continually reinforced and encouraged exemplary service delivery to all clients, ensuring client satisfaction and retention.
- Maintained confidentiality of all information and data, adhering to security protocols and privacy standards.
- Kept accurate and timely records, preparing feedback and reports as required to provide insights into operations and support decision-making processes.
Allied Universal Security Services
Security Operations Lead - Bayer Crop Science
09.2021 - 04.2022
Job overview
- Led identification, development, implementation and maintenance of security requirements for operations team.
- Kept team compliant with security protocols and appearance standards.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Maintained data management and storage systems to protect data from compromise.
- Provided safety reports and data analysis to building managers to inform security processes.
- Developed improved training methods with focus on public safety and officer awareness.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Allied Universal Security Services
Operations Officer - Bayer Crop Science
01.2020 - 09.2021
Job overview
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Securitas Security Services USA
Security Officer - Bayer Crop Science
06.2019 - 01.2020
Job overview
- Patrolled and monitored premises in company vehicle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported irregularities such as fire and safety hazards to maintenance.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Awarded position of operations officer, working security operations center as central hub for monitoring, information, access control, emergency response and dispatch.
Sykes Enterprises, Incorporated
Product Support Specialist
02.2019 - 06.2019
Job overview
- Processed over 50 support requests weekly for technical assistance on wide range of issues related to Quickbooks and TurboTax.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Metropolitan Equal Housing Opportunity Council
IT Consultant
01.2016 - 02.2019
Job overview
- Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
- Streamlined communication channels for increased productivity with effective collaboration tools.
- Collaborated cross-functional teams ensure alignment expectations deliver consistent high-quality results across various aspects projects.
- Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
St. Louis Black Pages
IT Consultant
03.2014 - 01.2016
Job overview
- Implemented and managed operating systems, software, hardware, and security systems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Planned and developed interfaces using Salesforce that simplified overall management and offered ease-of-use.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
Education
Saint Louis Community CollegeSt Louis, MO
Associates of Arts Degree from Music
06.2009 - 2012.05
University Overview
- Member of Phi Theta Kappa National Honors Society
- Dean's List All Semesters
- Graduated with 3.46 GPA
- AAMI - Member, Mentor
University of Missouri St. Louis/Washington UniversitySt Louis, MO
from Electrical Engineering
08.2007 - 2008.05
University Overview
- Member of Pierre Laclede Honors College
Skills
Microsoft Excel
undefinedCertification
OSHA - Safety Training
Timeline
Assistant Account Manager
Allied Universal Security Services
04.2022 - Current
Security Operations Lead - Bayer Crop Science
Allied Universal Security Services
09.2021 - 04.2022
Operations Officer - Bayer Crop Science
Allied Universal Security Services
01.2020 - 09.2021
Security Officer - Bayer Crop Science
Securitas Security Services USA
06.2019 - 01.2020
Product Support Specialist
Sykes Enterprises, Incorporated
02.2019 - 06.2019
IT Consultant
Metropolitan Equal Housing Opportunity Council
01.2016 - 02.2019
IT Consultant
St. Louis Black Pages
03.2014 - 01.2016
Saint Louis Community College
Associates of Arts Degree from Music
06.2009 - 2012.05
University of Missouri St. Louis/Washington University
from Electrical Engineering
08.2007 - 2008.05