James A. Gobert
Houston,TX
Summary
Field Property Adjuster with extensive experience at Capstone ISG, specializing in claims processing and policy interpretation. Demonstrated ability to resolve complex claims efficiently while delivering exceptional customer service. Proficient in mediation and negotiation, consistently achieving KPIs and managing high-volume claims with precision.
Overview
17
17
years of professional experience
Work History
FIELD PROPERTY ADJUSTER
Capstone ISG
Florence, SC
01.2019 - 01.2022
- Handled claims of varying degrees of damage for multiple insurance companies.
- Interpreted policies to ensure compliance with company protocols.
- Oversaw claims for multi-million dollars homes in retirement areas, commercial properties, churches and everything in-between.
- Participated in mediations for building defects filed for large apartment complexes.
- Resolved claims thoroughly, efficiently and always in a timely manner.
- Provided extensive oversight in handling damaged bathrooms, kitchens, roofs doors and window.
- Always met KPI metrics for bonuses.
- Wrote estimates varying in amounts of up to $750K.
- Processed an average of 50 claims simultaneously.
CLAIMS GENERALIST/SALES
Safe Auto Insurance
Columbus, OH
01.2018 - 01.2019
- Addressed the needs of the client throughout the claim cycle and assisted in selling new policies to prospective client.
- Inspected policies for coverage, took recorded statements, finalized liability, setup rental cars, called body shops, contacted lienholders, and worked on other claims belonging to other team members to provide exceptional customer service.
- Corroborated with five team members who each handled 50+ calls daily.
- Managed 65-80 claims on a consistent basis.
MANAGER
Library Bar and Grill
Oxford, MS
01.2006 - 01.2018
- Reconciled charges to ensure alignment with the number of people entering the establishment.
- Resolved discrepancies that arose when calculating receipts.
- Maintained night runs in an orderly fashion.
- On a busy weekend it was not uncommon to collect over 150k in admission fees.
- Ensured accuracy of funds while charging $10-100 per individual entering the premises.
- Secured repeat business by calming down irate customers and meeting their needs.
CREW LEADER
Kirby Houston Construction
Oxford, MS
01.2005 - 01.2010
- Performed various tasks including wiring homes for electricity, roughing in slabs, topping out the inside frames of homes, and setting fixtures for residential construction and commercial plumbing jobs.
- Sold water filtration systems to residential home owners as an added product.
- Managed the service work requiring completion on all plumbing and electrical jobs.
- Maintained and drove a work truck containing tools and equipment to jobsites daily.
Education
Bachelor of General Studies - Finance(Business Adminitration), Political Science and History
University of Mississippi
Oxford, MS05-2007
Construction Risk Insurance Specialist Designation -
International Risk Management Institute
Homeowners Policy: Understanding the Coverages -
International Risk Management Institute
Homeowners: Property Coverage and Perils -
International Risk Management Institute
Claim Handling Principles and Practices -
The Institutes
Property and Liability Insurance Principles -
The Institutes
Skills
- Account management
- Policy administration
- Mediation and negotiation
- Estimate preparation
- Customer service excellence
- Conflict resolution strategies
- Microsoft Office proficiency
- Client communication
- Statement preparation
- CRM expertise
- Sales proficiency
- Claims processing
- Policy interpretation
- Damage assessment
Timeline
FIELD PROPERTY ADJUSTER
Capstone ISG
01.2019 - 01.2022
CLAIMS GENERALIST/SALES
Safe Auto Insurance
01.2018 - 01.2019
MANAGER
Library Bar and Grill
01.2006 - 01.2018
CREW LEADER
Kirby Houston Construction
01.2005 - 01.2010
Bachelor of General Studies - Finance(Business Adminitration), Political Science and History
University of Mississippi
Construction Risk Insurance Specialist Designation -
International Risk Management Institute
Homeowners Policy: Understanding the Coverages -
International Risk Management Institute
Homeowners: Property Coverage and Perils -
International Risk Management Institute
Claim Handling Principles and Practices -
The Institutes
Property and Liability Insurance Principles -
The Institutes
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