Josue Berrios
Burtonsville,MD
Summary
Observant Property Adjuster with over 5 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Property Adjuster
American Family Insurance
06.2024 - Current
- Investigates claims by contacting relevant parties, identifying complex issues, and seeking assistance as needed. Manages 1st and 3rd party claims under various policy types, conducts on-site inspections, evaluates damages, negotiates claims, and responds to customer inquiries. Interprets policies, leases, and contracts for assigned losses, provides claim process updates, answers questions, and completes other assignments or projects based on skills and experience.
Field Property Claims Adjuster
Erie Insurance Group
10.2021 - 01.2024
- Travel to insureds home and investigate losses claimed by insured. Collecting information and inspecting damage. Include reviewing the insurance policy to determine coverage eligibility and negotiating with claimants to settle a valid claim.
Field Property Claims Adjuster
Farmers Insurance Group
09.2019 - 02.2021
- Travel to insureds home and investigate losses claimed by insured. Collecting information and inspecting damage. Include reviewing the insurance policy to determine coverage eligibility and negotiating with claimants to settle a valid claim.
Assistant Store Manager
Comcast
03.2015 - 08.2019
- Supervise employees, work with customers and help carry out the directives of the manager and company. Ensure company policies are followed. Hiring, training, and developing new and current employees. Resolving escalated customer issue to the satisfaction of the company and customer. Overseeing retail inventory. Motivating employees and ensuring focus on the mission.
Automotive Service Advisor
Herson’s Auto Group
08.2013 - 01.2015
- Consulting with mechanics regarding necessary repairs. Answering questions about outcome and repair options if repairs are needed. Provide customer with information and advice on warranty protections. Calling customers to advise them about service changes and car pick up times.
Retail Sales Consultant
Verizon Wireless
06.2010 - 08.2012
- Drove sales to meet daily goals
- Operated point-of-sales (POS) system
- Responded to customer inquiries about wireless products and services
- Straightened merchandise displays on sales floor
- Maintained paperwork
Retail Sales Representative
AT&T Mobility
09.2007 - 03.2010
- Interacted to provide prompt, friendly and courteous service to customers in person and on the phone
- Provided a total sales solution to the customer regarding their wireless/mobility needs.
- Helped customers make selections by building customer confidence, offering suggestions and opinions. Contributed to team effort by accomplishing related results as needed.
Education
High school diploma - General Studies
James Hubert Blake High School
05.2006
Skills
- Account Management
- Interviewing
- Negotiation
- Time Management
- Customer
- Service
- Customer Support
- Insurance
- Management
- Documentation review
- Analysis skills
Certification
- Property and Casualty Insurance License
- G077371
- Issued Apr 2024 - Expires Apr 2026
Languages
Spanish
Native or Bilingual
Timeline
Field Property Adjuster
American Family Insurance
06.2024 - Current
Field Property Claims Adjuster
Erie Insurance Group
10.2021 - 01.2024
Field Property Claims Adjuster
Farmers Insurance Group
09.2019 - 02.2021
Assistant Store Manager
Comcast
03.2015 - 08.2019
Automotive Service Advisor
Herson’s Auto Group
08.2013 - 01.2015
Retail Sales Consultant
Verizon Wireless
06.2010 - 08.2012
Retail Sales Representative
AT&T Mobility
09.2007 - 03.2010
High school diploma - General Studies
James Hubert Blake High School