James Alex

Conducts financial investigations and data analysis of complex fraud and financial exploitation cases perpetrated against vulnerable adults.
● Provides financial expertise in the investigation and aids in the prosecution of financial fraud cases.
● Examines and audits public and third-party records for accuracy.
● Uncovers, analyzes, and quantifies financial data and testifies concerning financial misrepresentation, omissions, and/or fraud in Adult Protective Service (APS) cases.
● Gathers, compiles, and prepares a variety of investigative and financial reports.
● Confers with the Arizona Attorney General's Office making recommendations, preparing exhibits, and attending court proceedings.

• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Set up and completed loan submission packages.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.

● Build rapport with new and existing Australian customers and recommend business solutions to their needs. While multi-tasking and following a consultative sales approach. No scripts!

● Sell GoDaddy products and services via outbound phone calls while meeting daily and monthly performance targets.

● Learned all products and services to become a GoDaddy expert that provides solutions based on customer goals.

● Effectively overcome objections and be persistent when offering solutions. Self-motivated and able to work with limited supervision while maintaining sales, attendance, and performance expectations.