James Alexander
Hudson Falls,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Area Customer Support Manager
Wirtgen America
12.2015 - Current
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Assist customers and dealers with training, operation and strategies for milling, paving and compaction
Operator/Plant Maintenance/Machine Maintenance Technician
Peckham Industries
06.2004 - 12.2015
- Repaired machinery and equipment according to manufacturer specifications.
- Scheduled vehicle and equipment maintenance to improve longevity and overall equipment functionality
- Experience in the operation of Pavers/screeds Milling Machines Rollers and other earthmoving equipment.
- Fabrication of RAP systems on the Asphalt Plants also at the terminals and rail sites.
Education
Heavy Equipment Diesel Repair
Technical Careers Institute
Windsor Locks, CT1991
High School Diploma -
Hudson Falls High School
Hudson Falls, NY05.1990
Skills
- Customer Education
- Training and mentoring
- Customer Relations
- Client Relationship Building
- Service Coordination
- Company Representation
- Attention to Detail
Timeline
Area Customer Support Manager
Wirtgen America
12.2015 - Current
Operator/Plant Maintenance/Machine Maintenance Technician
Peckham Industries
06.2004 - 12.2015
Heavy Equipment Diesel Repair
Technical Careers Institute
High School Diploma -
Hudson Falls High School
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