James Allen
Bay shore,NY
Summary
Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
20
20
years of professional experience
Work History
Field Trainer Coordinator
City of New York Department of Transportation SIM-HIQA
Queens, NY
08.2023 - Current
- Supervised and guided a team of Field Trainers and new inspectors, fostering a collaborative and high-performance work environment
- Developed and implemented comprehensive training programs, resulting in enhanced inspector performance and increased operational efficiency
- Conduct annual refresher training classes for HIQA inspectors, leading to measurable improvements in work quality and compliance
- Managed and maintained detailed training assessment data, driving data informed decision making for inspector development
- Assisted in the successful implementation of regulatory rules changes, ensuring compliance and alignment with organizational goals
- Analyzed individual performance metrics to set SMART goals, facilitating targeted professional development for inspectors
- Coordinated hands-on training agendas for new inspectors, ensuring a seamless onboarding process and rapid skill acquisition
- Collaborated with borough managers to assess training needs, creating customized, data-driven training plans that addressed specific operational challenges
- Conduct interviews for inspectors’ positions across multiple boroughs, effectively identifying and selecting talent to enhance team performance
- Responded to press inquiries from the Department of Transportation (DOT) and assisted in speech preparation for public appearances, including interviews with the mayor.
Associate Highway & Sewer Inspector (Field Trainer Inspector)
City of New York Department of Transportation SIM-HIQA
Queens, NY
04.2018 - 08.2023
- Supervise, train, and evaluate the work of the field inspection staff
- Coordinate & review inspector’s daily assignments
- Reviews inspection reports/results, and the issuance or dismissal of violations
- Assists with developing training policies and procedures
- Troubleshoot, replace or repair inspector’s equipment, tablet/IPad
- Serves as a liaison to the general public and elected officials
- Conducts inquiries and field inspections in response to public complaints, and any other problems involving the work performed by the field inspection staff
- Issues summonses and appears in court when required
- Attends fields & office meetings
- Reviews and signs inspector summonses, timesheets, probationary reports, and performance evaluations when needed
- Overtime weekly justification submission
- Responds to operational/administrative requests (including special projects) from the assistant comm
- & Executive staff
- Responds to work related email, phone calls, & or text messages
- Attend seminars & conferences
- Key contributions: Collaborated and created NYCDOT first user guide manual for the permit management system NYCStreets
- The manual will serve as a guide to all NYCDOT inspectors in all boroughs of NYC for their daily research and job-related activities.
Highway & Sewer Inspector
City of New York Department of Transportation SIM-HIQA
Queens, NY
01.2005 - 04.2018
- Performs special inspections, complaints, and conducts surveys
- Performs technical work in the inspections of roadway, sidewalks, canopies, and street openings
- Prepares and submits reports, logs and sketches
- Observes backfills and restorations on protected streets for compliance with Local Law 14
- Issues Notices of Violations and appears in court, EBT or the Law Department when required
- Responds to citizens 311 complaints and request for inspections
- Train Apprentice H & S inspectors as needed, assist apprentice inspector in the field, over the radio, or by email
- Responds to email and priority complaints from Commissioner’s offices, as well as the media and Mayor’s office regarding cave-in, closed streets, construction sites, and concerns for those sites along with pedestrians and vehicular safety
- Conducts post audit/active inspections, and corrective action request re-inspections through the usage of a computer tablet, issuing C.A.R.’S and Notice of Violation when necessary.
Education
Masters of Science - School Counseling
Long Island University (Brentwood/Post)
05.2020
Bachelor Degree - Human Services
Boricua College
06.2009
Skills
- NYCDOT Highway & Sidewalk rules & regulations
- Compliance inspections
- Data entry/ filing
- NYCSTREETS and DASH systems
- Completed DOT Supervisory Program
- Coordination
- Public speaking & presentation
- Detail oriented
- Interpersonal/ strong human relation
- Microsoft office Word
- Microsoft office Excel
- Microsoft office PowerPoint
- Microsoft Outlook
- Licensed School Counselor
Timeline
Field Trainer Coordinator
City of New York Department of Transportation SIM-HIQA
08.2023 - Current
Associate Highway & Sewer Inspector (Field Trainer Inspector)
City of New York Department of Transportation SIM-HIQA
04.2018 - 08.2023
Highway & Sewer Inspector
City of New York Department of Transportation SIM-HIQA
01.2005 - 04.2018
Masters of Science - School Counseling
Long Island University (Brentwood/Post)
Bachelor Degree - Human Services
Boricua College
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