JAMES ALVARADO
PLACENTIA,CA
Summary
Dynamic Rooms Division Coordinator at Waterfront Beach Resort with a proven track record in maximizing room revenue and enhancing guest relations. Bilingual with strong sales experience, I excel in building client relationships and managing small business operations. Recognized for effective communication and problem-solving skills, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Rooms Division Coordinator
Waterfront Beach Resort Hilton
01.2024 - Current
- Balanced and fixed oversells during high occupancy periods
- Worked as a Front desk agent , Reservations agent, Rooms Controller and Night audit as needed
- Assigned rooms for the following day
- Worked closely with our sales department for any group room requests and site tours.
- Used programs such as Nor 1 to maximize room revenue
- Adjusted billing for groups and made adjustments to rooming lists as needed.
- Used programs such as OnQ, Kipsu, Slack, Hotsos, Expedia, Booking.com, Canary and Microsoft outlook to effectively communicate with our guests and process any requests quickly .
- Monitored room inventory on a daily basis and shut down inventory when needed.
Front Desk Agent
Waterfront Beach Resort Hilton
05.2022 - 01.2024
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy resort.
Account Manager
Fenix Consulting Group
10.2022 - 05.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new At&t products and updated account information to maintain high standards of client service.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met weekly sales goals and quotas
Small Busines Manager
Oxi Wash
07.2016 - 07.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Completed daily cash functions of the business such as coin collections and daily accounting reports.
- Handled machine repairs and vending machine operations
- Dealt with customer complaints and issues .
Education
Small Business Management -
Santiago Canyon College
Orange, CA01.2021
Esperanza High School
Placentia, CA06-2015
Skills
- Bilingual
- Basic accounting knowledge
- Small business operations
- Sales experience
- Guest relations
- Staff development
Timeline
Rooms Division Coordinator
Waterfront Beach Resort Hilton
01.2024 - Current
Account Manager
Fenix Consulting Group
10.2022 - 05.2023
Front Desk Agent
Waterfront Beach Resort Hilton
05.2022 - 01.2024
Small Busines Manager
Oxi Wash
07.2016 - 07.2022
Small Business Management -
Santiago Canyon College
Esperanza High School