James Alvarez
Saint Cloud
Summary
Hard working, well skilled, responsible employee with a positive attitude at all times. I strive to provide an extremely high level of customer service for a pleasurable experience. Always ensuring the highest quality standards and utilizing my skills to assist with growth within the company. I've been recognized a numerous amount of times by my employer’s. I am well versed in calculating solutions for any problems or issues that may arise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Security Officer
Eastern Security
Saint Cloud
04.2025 - Current
- Provided security and crowd management at high-attendance events, ensuring safety and compliance with entry protocols.
- Monitored entrances and verified credentials to authorize access for guests, staff, and VIPS.
- Directed vehicle and pedestrian traffic on busy public roads to maintain order and safety of the public pedestrians.
- Patrolled event perimeters and secured assigned posts to prevent unauthorized access and ensure a weapon-free environment.
- Conducted bag checks and enforced no-weapon policies in compliance with venue and state regulations for the safety of everyone.
- Maintained a strong security presence while delivering professional customer service to the public.
- Experience in rover patrols, kiosk posts, and motor unit operations, skilled in conducting regular patrols and having situation awareness, reporting incidents accurately, maintaining security logs, and ensuring safety procedures are followed, and to respond quickly and professionally to situations while protecting people and property.
Aquatics Supervisor
Holiday Inn Resort
10.2018 - 11.2023
- Supervise daily operations of the aquatics facility, ensuring compliance with safety regulations and industry standards.
- Lead and train lifeguard staff, providing ongoing performance evaluations and professional development opportunities.
- Manage scheduling and staffing, ensuring appropriate coverage during peak hours and special events.
- Conduct regular safety drills and inspections of pool facilities and equipment to minimize risks and maintain a safe environment for patrons.
- Address customer inquiries and concerns, providing exemplary service and fostering a positive community atmosphere.
- Maintain accurate records of pool usage, incident reports, and staff certifications.
- Drive sales of cabana rentals by providing exceptional customer service and personalized recommendations based on guest needs and preferences.
- Engage with guests to explain the features and benefits of cabana offerings, successfully upselling additional services such as food and beverage packages.
Associate
Lowe's Home Improvement
03.2020 - 08.2022
- Cashier: Provided exceptional customer service while processing transactions accurately and efficiently.
- Assisted customers with product inquiries and offered solutions to enhance their shopping experience.
- Managed cash drawer, balanced registers, and handled returns and exchanges.
- Lumber Department Associate: Assisted customers in selecting lumber and building materials, ensuring they received the correct product for their projects.
- Maintained a clean and organized department, restocking items and managing inventory levels.
- Collaborated with team members to provide knowledgeable assistance during peak shopping hours.
- Overnight Stocking Associate: Executed inventory replenishment and product organization in accordance with company merchandising standards.
- Operated powered equipment, such as forklifts, to safely transport and stock products throughout the store.
- Conducted nightly inventory audits to maintain accurate stock levels and prevent discrepancies.
- Lawn and Garden Department Associate: Provided expertise on plants, gardening supplies, and outdoor equipment to assist customers in their purchases.
- Developed attractive product displays and ensured the department was well-stocked and visually appealing.
- Organized seasonal promotions and events to drive sales and enhance customer engagement.
Education
High school -
Saint Cloud High school
Saint Cloud, FL, United StatesSkills
Microsoft office software
- Aquatics Supervision
- Customer Service
- Cash Handling
- Crowd management
- Foot patrol for long hours in any weather
- Critical thinking
- Safe environment
Certification
- Class D security license
- First Aid Certification
- Forklift Certification
- ServSafe Certification
- AED certification
- CPR certification
Timeline
Site Security Officer
Eastern Security
04.2025 - Current
Associate
Lowe's Home Improvement
03.2020 - 08.2022
Aquatics Supervisor
Holiday Inn Resort
10.2018 - 11.2023
High school -
Saint Cloud High school