Summary
Overview
Work History
Education
Skills
Leadership Culture Commitment
Timeline
Generic
JAMES ANDERSON

JAMES ANDERSON

E-commerce & ITAD Operations Leader
Plano,TX

Summary

"I don't just manage operations-I scale them."

Over the past 10+ years, I've helped companies increase revenue, expand ITAD facilities across the U.S., and optimize e-commerce workflows for maximum efficiency. Whether it's driving digital sales on Amazon, eBay, and Shopify or leading multi-site ITAD operations with Lean Six Sigma & R2V3 compliance, I specialize in:

  • E-commerce Growth & Pricing Strategy (Amazon, eBay, Shopify, AI-driven insights)
  • ITAD & Multi-Site Logistics (Warehouse Ops, Inventory Management, Vendor Negotiations)
  • Process Optimization & Automation (eDesk, SellerChamp, Mozenda, Magento, Grafana)
  • Team Leadership & Culture Building (Led teams of 10-200, fostering leadership & accountability)

I turn complex challenges into scalable, high-revenue solutions. Let's connect if you need a data-driven leader who can scale operations, optimize digital sales, and build a culture of leadership & innovation.

Overview

14
14
years of professional experience

Work History

Ecommerce Manager & Production Supervisor

Mender
06.2023 - 02.2025
  • Led daily operations of high-volume facility, focusing on efficiency and compliance across all processes.
  • Directed achievement and maintenance of ISO certifications, ensuring adherence to global standards.
  • Built and managed a high-performing team, fostering a culture of accountability and excellence.
  • Led teams in product postings, customer service, order processing, and shipping functions to ensure operational efficiency.
  • Managed and optimized product listings on various Ecommerce platforms to drive sales and enhance customer experience.
  • Leveraged data analytics to track progress, inform decision-making, and provide detailed reports to senior leadership.

Operational Development Supervisor

Teladvance/AvailRecovery
08.2022 - 06.2023
  • Managed warehouse operations for Teladvance/AvailRecovery in Carrollton, Texas and Chandler, Arizona, overseeing asset tracking, inventory management, and compliance with regulations.
  • Led a team of warehouse personnel, providing training and feedback to ensure efficient and accurate operations.
  • Developed and implemented SOPs for warehouse processes, resulting in improved productivity and compliance with established procedures.
  • Coordinated with IT and procurement departments to facilitate asset movements and disposal activities while adhering to relevant regulations and company policies.

DTC Transformation – ECommerce Growth Specialist

Teladvance
07.2021 - 08.2022
  • Managed eBay store performance, optimized product listings, conducted market research, and implemented pricing strategies.
  • Developed supplier relationships, provided excellent customer service, and analyzed data to track sales performance.
  • Collaborated with cross-functional teams, implemented process improvements, and monitored margin performance.

Operations Manager

Cexchange
08.2020 - 07.2021
  • Managed warehouse operations, overseeing data destruction and reverse logistics processes for efficiency.
  • Led and trained a team to ensure high productivity, accuracy, and quality in operations.
  • Implemented SOPs, monitored inventory levels, and collaborated with cross-functional teams for smooth execution.

Pricing Analyst - Competitive Pricing Optimization

Cexchange
09.2015 - 08.2020
  • Conducted daily monitoring of competitive pricing to maintain established price position.
  • Analyzed margin performance weekly and optimized margins through pricing adjustments.
  • Led creation of dashboards for KPI monitoring, identifying exceptions for further analysis.
  • Implemented price elasticity guidelines into pricing model to optimize margin results.

Trade-in Program Manager

Cexchange
04.2011 - 09.2015
  • Led daily activities of associates, ensuring products met quality standards.
  • Generated reports on team performance and maintained accurate production records.
  • Trained new associates on operating procedures and coached team for success.

Education

Associate's Degree - Computer And Electronics Engineering Technology

ITT Technical Institute
Arlington, TX
01-2006

Associate's Degree - Software Applications & Programming

ITT Technical Institute
Arlington, TX
05.2001 -

Skills

E-Commerce

Automation

Team Management

Sales

Revenue Growth

Strategies of Pricing

Reverse Logistics

ISO 14000 Standard

Lean Six Sigma

Logistics Operations

Stock Control

5s-Method

Information Technology

Performance Tuning

Software Applications

Data Analysis

Standardization

Artificial Intelligence

Search Engine Optimization

Product Positioning

Business Efficiency

Regulatory Compliance

Business Process Improvement

Continuous Quality Improvement

Secondary Market

Auditing Skills

R2V3

Site Operations

The e-Stewards Standard

Leadership

Professional Responsibility

Strategic Thinking

Leadership Culture Commitment

Great leaders don't just manage people they build cultures that empower teams to succeed. Throughout my career, I have been committed to developing high-performing teams by fostering a culture of leadership, accountability, and growth. I believe that when employees are empowered, challenged, and supported, they don't just perform better they become leaders themselves. I take a mentorship first approach, identifying employee strengths and providing structured coaching through KPI driven training, one-on-one feedback, and career progression planning. By investing in people, I help them reach their full potential and grow into leadership roles. 

A strong culture isn't about words-it's about action. I promote from within, giving employees the tools, training, and opportunities to advance. This creates an environment where people are engaged, motivated, and invested in success. Results-Driven Team.

In my leadership roles, I have:

  • Increased productivity and team engagement by fostering a culture of leadership at all levels.
  • Developed structured training programs that have helped employees advance into management roles.
  • Created high-performance environments that drive both individual growth and business success. When employees feel valued, have a voice, and are given the tools to grow, they drive results not because they have to, but because they want to.

Timeline

Ecommerce Manager & Production Supervisor

Mender
06.2023 - 02.2025

Operational Development Supervisor

Teladvance/AvailRecovery
08.2022 - 06.2023

DTC Transformation – ECommerce Growth Specialist

Teladvance
07.2021 - 08.2022

Operations Manager

Cexchange
08.2020 - 07.2021

Pricing Analyst - Competitive Pricing Optimization

Cexchange
09.2015 - 08.2020

Trade-in Program Manager

Cexchange
04.2011 - 09.2015

Associate's Degree - Software Applications & Programming

ITT Technical Institute
05.2001 -

Associate's Degree - Computer And Electronics Engineering Technology

ITT Technical Institute
JAMES ANDERSONE-commerce & ITAD Operations Leader