Summary
Overview
Work History
Education
Skills
Leadership Culture Commitment
Timeline
Generic
JAMES ANDERSON

JAMES ANDERSON

E-commerce & ITAD Operations Leader
Plano,TX

Summary

"I don't just manage operations-I scale them."

Over the past 10+ years, I've helped companies increase revenue, expand ITAD facilities across the U.S., and optimize e-commerce workflows for maximum efficiency. Whether it's driving digital sales on Amazon, eBay, and Shopify or leading multi-site ITAD operations with Lean Six Sigma & R2V3 compliance, I specialize in:

  • E-commerce Growth & Pricing Strategy (Amazon, eBay, Shopify, AI-driven insights)
  • ITAD & Multi-Site Logistics (Warehouse Ops, Inventory Management, Vendor Negotiations)
  • Process Optimization & Automation (eDesk, SellerChamp, Mozenda, Magento, Grafana)
  • Team Leadership & Culture Building (Led teams of 10-200, fostering leadership & accountability)

I turn complex challenges into scalable, high-revenue solutions. Let's connect if you need a data-driven leader who can scale operations, optimize digital sales, and build a culture of leadership & innovation.

Overview

14
14
years of professional experience

Work History

Ecommerce Manager & Production Supervisor

Mender
06.2023 - 02.2025
  • Led daily operations of high-volume facility, focusing on efficiency and compliance across all processes.
  • Directed achievement and maintenance of ISO certifications, ensuring adherence to global standards.
  • Built and managed a high-performing team, fostering a culture of accountability and excellence.
  • Led teams in product postings, customer service, order processing, and shipping functions to ensure operational efficiency.
  • Managed and optimized product listings on various Ecommerce platforms to drive sales and enhance customer experience.
  • Leveraged data analytics to track progress, inform decision-making, and provide detailed reports to senior leadership.

Operational Development Supervisor

Teladvance/AvailRecovery
08.2022 - 06.2023
  • Managed warehouse operations for Teladvance/AvailRecovery in Carrollton, Texas and Chandler, Arizona, overseeing asset tracking, inventory management, and compliance with regulations.
  • Led a team of warehouse personnel, providing training and feedback to ensure efficient and accurate operations.
  • Developed and implemented SOPs for warehouse processes, resulting in improved productivity and compliance with established procedures.
  • Coordinated with IT and procurement departments to facilitate asset movements and disposal activities while adhering to relevant regulations and company policies.

DTC Transformation – ECommerce Growth Specialist

Teladvance
07.2021 - 08.2022
  • Managed eBay store performance, optimized product listings, conducted market research, and implemented pricing strategies.
  • Developed supplier relationships, provided excellent customer service, and analyzed data to track sales performance.
  • Collaborated with cross-functional teams, implemented process improvements, and monitored margin performance.

Operations Manager

Cexchange
08.2020 - 07.2021
  • Managed warehouse operations, overseeing data destruction and reverse logistics processes for efficiency.
  • Led and trained a team to ensure high productivity, accuracy, and quality in operations.
  • Implemented SOPs, monitored inventory levels, and collaborated with cross-functional teams for smooth execution.

Pricing Analyst - Competitive Pricing Optimization

Cexchange
09.2015 - 08.2020
  • Conducted daily monitoring of competitive pricing to maintain established price position.
  • Analyzed margin performance weekly and optimized margins through pricing adjustments.
  • Led creation of dashboards for KPI monitoring, identifying exceptions for further analysis.
  • Implemented price elasticity guidelines into pricing model to optimize margin results.

Trade-in Program Manager

Cexchange
04.2011 - 09.2015
  • Led daily activities of associates, ensuring products met quality standards.
  • Generated reports on team performance and maintained accurate production records.
  • Trained new associates on operating procedures and coached team for success.

Education

Associate's Degree - Computer And Electronics Engineering Technology

ITT Technical Institute
Arlington, TX
01-2006

Associate's Degree - Software Applications & Programming

ITT Technical Institute
Arlington, TX
05.2001 -

Skills

E-Commerce

Leadership Culture Commitment

Great leaders don't just manage people they build cultures that empower teams to succeed. Throughout my career, I have been committed to developing high-performing teams by fostering a culture of leadership, accountability, and growth. I believe that when employees are empowered, challenged, and supported, they don't just perform better they become leaders themselves. I take a mentorship first approach, identifying employee strengths and providing structured coaching through KPI driven training, one-on-one feedback, and career progression planning. By investing in people, I help them reach their full potential and grow into leadership roles. 

A strong culture isn't about words-it's about action. I promote from within, giving employees the tools, training, and opportunities to advance. This creates an environment where people are engaged, motivated, and invested in success. Results-Driven Team.

In my leadership roles, I have:

  • Increased productivity and team engagement by fostering a culture of leadership at all levels.
  • Developed structured training programs that have helped employees advance into management roles.
  • Created high-performance environments that drive both individual growth and business success. When employees feel valued, have a voice, and are given the tools to grow, they drive results not because they have to, but because they want to.

Timeline

Ecommerce Manager & Production Supervisor

Mender
06.2023 - 02.2025

Operational Development Supervisor

Teladvance/AvailRecovery
08.2022 - 06.2023

DTC Transformation – ECommerce Growth Specialist

Teladvance
07.2021 - 08.2022

Operations Manager

Cexchange
08.2020 - 07.2021

Pricing Analyst - Competitive Pricing Optimization

Cexchange
09.2015 - 08.2020

Trade-in Program Manager

Cexchange
04.2011 - 09.2015

Associate's Degree - Software Applications & Programming

ITT Technical Institute
05.2001 -

Associate's Degree - Computer And Electronics Engineering Technology

ITT Technical Institute
JAMES ANDERSONE-commerce & ITAD Operations Leader