James Andreotti
Northborough,MA
Summary
Accomplished Auto Damage Appraiser and Production Manager with a proven track record at Liberty Mutual and Herb Chambers Collision. Expert in estimating repair costs and enhancing productivity, demonstrating exceptional organizational abilities and mechanical aptitude. Increased overall productivity by identifying bottlenecks, ensuring high customer satisfaction through professional ethics and effective communication. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
Liberty Mutual
03.2017 - Current
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Supported team members during peak periods, ensuring that workloads were evenly distributed and completed in a timely manner.
- Demonstrated expertise in various makes and models of vehicles, allowing for precise identification of necessary repairs during damage assessment.
- Negotiated completed damage estimates and repair costs.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Helped customers obtain alternate transportation via rental car services.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
Production Manager
Herb Chambers Collision
12.2015 - 03.2017
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
Auto Damage Appraiser
Liberty Mutual
04.2014 - 11.2015
- Equal to current role.
Inside/Program/ Field Appraiser Manager
Liberty Mutual
01.2009 - 04.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams by recognizing and praising service efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Auto Damage Appraiser
Liberty Mutual
01.2007 - 01.2009
- Equal to current role
Education
Associate of Applied Science - Hotel Restaurant Management
Johnson & Wales University
Providence, RI05.1989
Skills
- Insurance policy knowledge
- Estimating Repair Costs
- Professionalism and Ethics
- Computer Software Proficiency
- Fraud Detection Awareness
- Organizational abilities
- Auto Body Repair Techniques
- Mechanical Aptitude
- Inspection documentation
- Structural Assessment
- Technical report writing
- CCC/Audatex/Mitchel experience
Certification
I-car -Platinum certification
AIC - In process
Licenses:
Adjuster: CT, DE, FL, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WY.
Appraiser: MA, RI.
Additional Information
Mass Bay Community College: Instructor - Massachusetts Auto Damage appraisers course.
Volunteer:
Canton Veterans
Give with Liberty
Timeline
Auto Damage Appraiser
Liberty Mutual
03.2017 - Current
Production Manager
Herb Chambers Collision
12.2015 - 03.2017
Auto Damage Appraiser
Liberty Mutual
04.2014 - 11.2015
Inside/Program/ Field Appraiser Manager
Liberty Mutual
01.2009 - 04.2014
Auto Damage Appraiser
Liberty Mutual
01.2007 - 01.2009
Associate of Applied Science - Hotel Restaurant Management
Johnson & Wales University