James Tuy
Murrieta,CA
Summary
Accomplished Auto Damage Appraiser and Parts Manager with a history at Crash Champions, adept in insurance policy application and claims management. Leveraged professionalism and CCC Pathways Appraisal Solutions to expedite claim processing and enhance customer satisfaction. Proven track record in fostering client and vendor relationships, optimizing operational workflows, and promoting safety. Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
14
14
years of professional experience
Work History
Auto Damage Appraiser
Crash Champions
12.2019 - Current
- Expedited claim processing times through effective communication with insurance agents, streamlining approval processes for repairs or total loss payouts.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Helped customers obtain alternate transportation via rental car services.
- Promoted a safe working environment by adhering to established safety procedures while inspecting vehicles and reviewing repair shop safety protocols.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
Auto Parts Manager
Crash Champions
01.2018 - 11.2019
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Optimized warehouse layout for improved workflow and easier access to frequently requested items.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
Auto Parts Delivery Driver
K&P
02.2016 - 12.2017
- Maintained a clean and organized vehicle, promoting a professional image for the company.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Communicated effectively with dispatchers regarding daily schedules and unforeseen obstacles encountered during deliveries.
- Determined parts needed by analyzing information and descriptions provided by customer.
Auto Part Delivery Driver
LMI
06.2010 - 02.2016
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
Education
No Degree -
Cerritos College
Norwalk, CAHigh School Diploma -
Norwalk High School
Norwalk, CA06.2008
Skills
- Insurance policy knowledge
- Professionalism and Ethics
- Computer Software Proficiency
- Continuous learning mindset
- Vehicle inspection proficiency
- Claims Management
- Digital Imaging Competence
- CCC Pathways Appraisal Solutions
- Damage Assessment Expertise
- Vehicle Inspection
Languages
Cambodian
Professional Working
Timeline
Auto Damage Appraiser
Crash Champions
12.2019 - Current
Auto Parts Manager
Crash Champions
01.2018 - 11.2019
Auto Parts Delivery Driver
K&P
02.2016 - 12.2017
Auto Part Delivery Driver
LMI
06.2010 - 02.2016
No Degree -
Cerritos College
High School Diploma -
Norwalk High School