James Andrews
Winston Salem,NC
Summary
Dynamic Store Manager with a proven track record at Signet Jewelers, excelling in customer service and inventory management. Successfully trained and motivated teams, enhancing sales strategies and reducing shrinkage. Adept at fostering vendor relationships and implementing effective merchandising, driving store performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Manager
Signet Jewelers
Winston-Salem, NC
04.2013 - 01.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, promoting a culture of customer service excellence.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Developed and implemented visual merchandising strategies to enhance store presentation.
Store Manager
GameStop
Winston-Salem, NC
04.2002 - 05.2013
- Analyzed sales trends, adjusting strategies to meet changing customer demands.
- Led team meetings to communicate objectives and motivate staff towards achieving goals.
- Fostered relationships with vendors to negotiate favorable terms and improve product offerings.
- Executed loss prevention initiatives, resulting in enhanced security protocols and reduced incidents.
Education
American History
East Carolina University
Greenville, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Sales strategies
Additional Information
I was forced to leave the workforce in 2021 when my grandfather was diagnosed with dementia and have been a live in hospice nurse for the past 3 years
Timeline
Store Manager
Signet Jewelers
04.2013 - 01.2021
Store Manager
GameStop
04.2002 - 05.2013
American History
East Carolina University