James Artisensi
Senior Systems Administrator
9016 Garland Ln N, Maple Grove,MN
Summary
Experienced Systems Administrator with 17 years of expertise in the maintenance of complex software and the management of server infrastructures and data center operations across multiple operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver the best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills and the ability to manage complex personal interactions with efficiency, courtesy, and sophisticated customer relations skills while modeling these skills for subordinates. Possesses the ability to communicate effectively with people of very different and contrasting backgrounds across all departments and from different companies. Flexible with a positive attitude focused on producing results under tight deadlines. Superior project management skills ensure the timely completion of projects.
Overview
2
2
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Senior Systems Engineer
Reliable Networks Inc
Minneapolis, MN
10.2016 - Current
- Contracts with small to medium sized businesses as their IT department providing full-time services as well as executing special projects
- Manages infrastructure upgrades, analysis and resolution of end user hardware and software issues
- Works closely with infrastructure staff and departmental decision makers to identify, recommend, develop, and implement cost-effective technology solutions
- Leads functional and technical support for implementation of software applications and enhancements
- Provides solutions aligned with Microsoft 365 architecture and business needs
- Directs IT services, counsels executives and collaborates with senior management on strategic planning
Systems Administrator
Northland Group
Edina, MN
08.2015 - 06.2016
- Provided desktop support to over 600 users in multiple locations
- Coordinated with other locations to support users, existing server and software implementations, installations, and troubleshooting including support for file sharing, applications, and updates for Apple
- Performed troubleshooting and maintenance of computer and network systems, including file servers and network equipment
- Created backup strategies, business continuity, and disaster recovery plans
- Upgraded network hardware and software components
- Acquired proficiency and expertise with many aspects of Active Directory
- Imaged, set up, and installed computer equipment at user workstations
- Created, maintained, reviewed, and updated documentation on all systems
- Supported, researched, and resolved problems associated with server application software, and provided server administration support to IT Help Desk as second tier of escalation
- Complied with all information security and logging procedures as required by company policies
- Point person on ISO and vendor security audits
- Mitigated both internal and external penetration for data security
Network/Systems Administrator
Robert Half Technology, Sightpath Medical
Bloomington, MN
11.2014 - 08.2015
- Created new Active Directory groups, policies, and shared files (DFS) for splitting into new company
- Provided support to graphic designers and web development specialists on Apple devices
- Wrote custom PowerShell scripts to add/remove/delete shares, printers, and for custom integration from Active Directory to Office 365
- Coordinated with other locations and off-site data center to support new and existing server and software implementations, installations, and troubleshooting
- Supported, researched, and resolved problems associated with server application software
- Provided server administration support to IT Help Desk as second tier of escalation
- Provided support to IT Help Desk staff to manage network and remote devices including end user clients, multi-function printers, remote access, and mobile devices
- Maintained inventory of licensed software and applications
- Complied with all information security policies and logging procedures as required by HIPPA
- Provided technical support on special projects as assigned by Information Technology Manager such as licensing for custom hybrid application on Apple iOS
- Deployed antivirus and security solutions throughout entire system network
- Oversaw implementation and application of SaaS tools across entire company system
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Performed day-to-day LAN and WAN administration, maintenance and support
- Maintained network hardware and software and monitored network to support network availability to end users
Network Administrator
Talent Software Services/Anchor Bank
Apple Valley, MN
03.2014 - 09.2014
- Coordinated with other technical vendors (data communications, third-party hardware host, voice system vendor, circuit providers, low voltage contractors, etc.) to support LAN and WAN implementations, installations, or troubleshooting
- Supported, researched, and resolved problems associated with server application software, and provided server administration support to IT Help Desk as second tier of escalation
- Installed new software releases and system upgrades on all applications utilized and supported by Anchor Bank
- Provided support to IT Help Desk staff to manage network and remote devices including end user clients, multi-function printers, remote access, and mobile devices
- Maintained inventory of licensed software and applications
- Maintained current contract and licensing status of software purchased or leased by Anchor Bank to ensure compliance with licensing requirements
- Resolved issue with under-licensing during Microsoft audit and saved Anchor Bank $10,000
- Complied with all change management, information security, and logging procedures as required by Bank policies
- Responded to security audit recommendations and findings; supported required vendor testing for audit and examination purposes (e.g., network penetration and intrusion testing)
SAN Support Lead Engineer
Dell | Compellent
Eden Prairie, Minnesota
04.2012 - 02.2014
- Coordinated subordinates’ time and resources to ensure manageable workload
- Reoriented employees to corporate objectives and missions
- Monitored call queue to increase customer satisfaction scores
- Designed and built tracking system for email cases to verify proficiency of first response by online support
- Developed call overview form to standardize review of call quality
- Mentored employees through difficult and highly technical calls
- Communicated with executives on Root Cause Analysis of product issues
- Improved employee feedback process by creating call feedback forms
- Created database for tracking employee cases
- Conducted six-month new product training as adjunct member of training department
- Recipient of “On The Spot” award in February 2014 for going above and beyond as team player
Corporate I.T. Consultant
Reliable Networks Inc
Minneapolis, MN
12.2010 - 04.2012
- Contracted with small to medium sized businesses as their IT department
- Provided full-time services as well as executed special projects
- Represented large clients as their front-facing IT department; met with customers on their behalf and provided technical support of all kinds
- Solved full-range of technical issues for small business clients including but not limited to printers, cabling, headsets, phones, VoIP, ISP issues, website development recommendations, email, antivirus, backups, network issues, PC swap outs, software rollouts, and remote desktop
- Significant time was spent coaching clients and providing deeper explanations of processes to improve their understanding of how their systems work
I.T. Manager
Pella Windows and Doors Twin Cities
Plymouth, Minnesota
02.2005 - 12.2010
- Promoted from I.T. Support Specialist to I.T. Manager in March 2007
- Cultivated efficient, cost-saving mindset by appropriately allocating annual department budget of $500,000
- Reduced department costs year-over-year by 4% by facilitating cost saving habit changes in employees and collaborating with vendors
- Project management of system roll-outs
- Managed servers and network infrastructure at eight locations as well as for numerous home offices across three-state area
- Provided final escalation help-desk support to 115 users
- Maintained backups of all critical data
- Co-wrote human resource policies for technology use
- Created custom CRM for Trade Sales
- Conducted technology training for service, sales, order entry, and subcontractors
- Represented company in contract negotiations for technology purchases
- Recipient of several “Moments of Truth” awards for going above and beyond to help fellow employees
Information Systems Support Specialist
LSG Sky Chefs
Minneapolis, Minnesota
12.2003 - 02.2005
- Internal, remote, and on-call (24 hour) tech support to 120 PCs and 300 employees.
- Ran SQL queries and Crystal reports.
- Utilized SQL and VB programming skills to update database.
- Phone and voice mail system administrator; printer maintenance for network of 35 printers
- Maintained integrity of network
- Restructured network layout for entire building to increase network traffic capacity
- Functioned as IT Lead for new construction project
- Assisted in planning, purchasing, and installation of Dell Servers
- Site Deployment Manager for new computer deployment and Windows XP roll out to all employees
Education
Bachelor of Arts - Information Technology Management
Concordia University, St. Paul
Saint Paul, MN 08.2001 - 11.2003
Associate of Applied Science - Sales And Marketing Management
Duluth Business University
Duluth, MN 08.1997 - 03.1999
Skills
Data backups
Network security oversight
Network systems installation
Hardware and software monitoring
Analysis and critical thinking
Experience with PowerShell
Experience with Linux
System upgrades
Program installations
Certification
Acronis Certified Engineer
Timeline
Acronis Certified Engineer
05-2020
Cybersecurity Fundamentals for Engineers from ConnectWise
05-2020
Senior Systems Engineer
Reliable Networks Inc
10.2016 - Current
Systems Administrator
Northland Group
08.2015 - 06.2016
Network/Systems Administrator
Robert Half Technology, Sightpath Medical
11.2014 - 08.2015
Network Administrator
Talent Software Services/Anchor Bank
03.2014 - 09.2014
SAN Support Lead Engineer
Dell | Compellent
04.2012 - 02.2014
Corporate I.T. Consultant
Reliable Networks Inc
12.2010 - 04.2012
I.T. Manager
Pella Windows and Doors Twin Cities
02.2005 - 12.2010
Information Systems Support Specialist
LSG Sky Chefs
12.2003 - 02.2005
Bachelor of Arts - Information Technology Management
Concordia University, St. Paul
08.2001 - 11.2003
Associate of Applied Science - Sales And Marketing Management
Duluth Business University
08.1997 - 03.1999